Word (2003) Crashes when PDF Maker Add-In is Enabled

[Diana]

I have a couple of users who do not have the PDF Maker toolbar in Word.
When I look in Disabled Items, the add-in is indicated. However, when I
enable it and close and restart Word, Word crashes. Disabling the add-in
allows Word to open.

While I know that a PDF can be created by printing to the Adobe PDF printer,
we rely on the conversion buttons in order to save files directly into
FileSite, rather than saving locally and then importing.

Any help that anyone can provide on this issue will be greatly appreciated!

 

[Graham Mayor]

This type of error is often attributable to having an incompatible version
of Acrobat or a compatible version that has not been updated to be used with
Word 2003. Start by updating Acrobat. Otherwise see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

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Graham Mayor - Word MVP


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