Word 2003 crashes when printing a .doc from Word XP that has an embedded image

[Jeremy P]

my company has hundreds of forms that have our company logo at the
top.


Here's the problem and steps to recreate:

1) Open the word doc that was created in Word XP (and has an embedded
pic)

2) Click FILE-->SAVE AS...

3) enter the new file name and hit enter

4) Word is now working in the newly created file

5) click the PRINT button. Word crashes at this point.

Notes:
This only seems to occur when a user does a 'SAVE AS...' of a Word XP
..doc that has a picture in it. If a Word XP .doc is opened and a
"SAVE AS" is not done, it prints fine. Also, if a user does do a
"SAVE AS" and then closes the .doc and reopens it, it will then print
fine.

This only seems to happen with docs created in XP. I've tested with
Word 6, 8 and 9 and it works fine.

I've installed the Office 2003 update (828041) and the problem still
occurs.

Does anyone else have this problem? Is there a patch out there to fix
it that I haven't found....

Thanks
Jeremy

 

[Charles Dagelinckx]

Jeremy,

5) click the PRINT button. Word crashes at this point.

Try File Print and look what printer is used.
Is it the generic printer???

Yes, choose another printer.

Charles