Word 2003 crashes without error message

J

Jørgen Kjær

My word 2003 starts ok, also as Outlook mail editor - but after 20-25
seconds it dissapeares completely without any error messages or logbook
entries - I have XP with SP2 and a full Office pro version with SP1.

What can i do?

In advance thank you

Joergen
 
T

TF

Jorgen

When you say 'it completely disappears', if you check in the Task Manager,
is winword.exe still running or has it definitely closed? If so, try the
following FAQ and see if it finds the problem:

--
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm



: My word 2003 starts ok, also as Outlook mail editor - but after 20-25
: seconds it dissapeares completely without any error messages or logbook
: entries - I have XP with SP2 and a full Office pro version with SP1.
:
: What can i do?
:
: In advance thank you
:
: Joergen
:
:
 
E

Erlend Aasland

Hi there,

I've also got this problem (after I upgraded from Office 2000 to
Office 2003). It occurs only with Word (not Excel). What happens:

When opening f.x. an attachment in Outlook, Word starts (as expected).
But after a few seconds both Word and Outlook starts to page fault
with high frequency, and when Word reaches 15000 page faults (ca.
10-15 seconds) it terminates without error or log messages. Outlook is
still running, but it won't terminate properly (the process is still
hanging around and I have to kill it via the task manager).

Any ideas? I managed to correct this problem once on one user-account
by creating a new pst-file. But now the problem has appeared on
another account now, and creating a new pst-file didn't help. I've
tried to delete some of the user registry settings
(HCU\Software\Microsoft\Office), I've tried to disable background
saving (in Word), I've even installed more memory on the machine (from
256 to 768 MB), but nothing seems to help.

Regards,
Erlend Aasland
 
T

TF

If it is a damaged PST, I believe that there is a PST repair tool built into
Office 2003. But I'd recommend that you ask in the Outllok NG for
confirmation of that.

terry

: Hi there,
:
: I've also got this problem (after I upgraded from Office 2000 to
: Office 2003). It occurs only with Word (not Excel). What happens:
:
: When opening f.x. an attachment in Outlook, Word starts (as expected).
: But after a few seconds both Word and Outlook starts to page fault
: with high frequency, and when Word reaches 15000 page faults (ca.
: 10-15 seconds) it terminates without error or log messages. Outlook is
: still running, but it won't terminate properly (the process is still
: hanging around and I have to kill it via the task manager).
:
: Any ideas? I managed to correct this problem once on one user-account
: by creating a new pst-file. But now the problem has appeared on
: another account now, and creating a new pst-file didn't help. I've
: tried to delete some of the user registry settings
: (HCU\Software\Microsoft\Office), I've tried to disable background
: saving (in Word), I've even installed more memory on the machine (from
: 256 to 768 MB), but nothing seems to help.
:
: Regards,
: Erlend Aasland
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > Jorgen
: >
: > When you say 'it completely disappears', if you check in the Task
Manager,
: > is winword.exe still running or has it definitely closed? If so, try the
: > following FAQ and see if it finds the problem:
: >
: > --
: > http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > : My word 2003 starts ok, also as Outlook mail editor - but after 20-25
: > : seconds it dissapeares completely without any error messages or
logbook
: > : entries - I have XP with SP2 and a full Office pro version with SP1.
: > :
: > : What can i do?
: > :
: > : In advance thank you
: > :
: > : Joergen
: > :
: > :
 
E

Erlend Aasland

Hi Terry, thanks for your reply.

I'm pretty shure it's not a damaged PST (I tried to create a new
PST-file and copied all folders into the new one, without luck...).
Maybe I just copied the problem over from the old to the new file...
I'll try the PST repair tool.

Erlend
 

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