B
Brody
Hello,
I am a technical support employee for a public University and I am trying to
troubleshoot a problem I have been having with Office Professional 2003, more
specifically with Word. Users will be typing in word and it will crash with
various error messages. The most common ones have to do with not being able
to find the drive although they are not saving to a floppy or network drive.
"Word failed reading from this file (filename.doc). Please restore the
network connection or replace the floppy disk and retry" is the most common
error. Some other errors are “Word can’t complete the save due to a file
permissions errorâ€, “Word has failed reading from this file (~wrl0001).
Please restore the network connection or replace the floppy diskâ€, or “Word
cannot complete the save due to a file permission error (Path to a networked
drive\filename.doc)â€. I have checked to make sure that temp files are saved
to the local hard drive and not to a network drive. The users can just open
Word, start typing and it may or may not happen at random. There does not
seem to be any common function they perform to make these errors occur. Word
will then exit loosing whatever unsaved work they had. This is happening to
multiple users on different machines but only within one department in our
division. I have imaged several of the machines hoping that might fix the
problem but the exact same install is on many other machines within our
division without incident. Is there something on the network I should be
aware of or a setting that needs to be changed? Will a network or server
slowdown cause an error like this if they are working from a networked drive?
I am unable to come up with any common thread between the machines that
malfunction and the other machines that have no problems. This has been
happening for quite some time so any help would be appreciated!
I am a technical support employee for a public University and I am trying to
troubleshoot a problem I have been having with Office Professional 2003, more
specifically with Word. Users will be typing in word and it will crash with
various error messages. The most common ones have to do with not being able
to find the drive although they are not saving to a floppy or network drive.
"Word failed reading from this file (filename.doc). Please restore the
network connection or replace the floppy disk and retry" is the most common
error. Some other errors are “Word can’t complete the save due to a file
permissions errorâ€, “Word has failed reading from this file (~wrl0001).
Please restore the network connection or replace the floppy diskâ€, or “Word
cannot complete the save due to a file permission error (Path to a networked
drive\filename.doc)â€. I have checked to make sure that temp files are saved
to the local hard drive and not to a network drive. The users can just open
Word, start typing and it may or may not happen at random. There does not
seem to be any common function they perform to make these errors occur. Word
will then exit loosing whatever unsaved work they had. This is happening to
multiple users on different machines but only within one department in our
division. I have imaged several of the machines hoping that might fix the
problem but the exact same install is on many other machines within our
division without incident. Is there something on the network I should be
aware of or a setting that needs to be changed? Will a network or server
slowdown cause an error like this if they are working from a networked drive?
I am unable to come up with any common thread between the machines that
malfunction and the other machines that have no problems. This has been
happening for quite some time so any help would be appreciated!