Word 2003 deletes text and hangs up the application

[normie]

Anyone experiencing this one...?

Band new Dell Dimension with XP Pro.

I want to delete some text in Word 2003. I put the cursor on a spot in the
document and hit the Delete key a few times. Suddenly it deletes all text to
the right of that point. The "spelling and grammar" pencil icon at the
bottom of the screen starts scibbling furiously. The cursor line blinks
furiously and then I get the hourglass cursor. I have to do Ctrl-Atl-Del to
get it to stop. No specific error messages appear. Event log just says
that the application had a hangup.

Using the following with Word...Stedman's Smartype speedtyping software,
Stedman's Spellchecker software, brand new HP LJ 2420 printer.

Word does this about 3 times a day. Most of these documents were created
with Word 2002 or earlier.

It also has a new Microsoft wireless mouse and keyboard.

For the work we do on that PC, I cannot run it in safe mode because we must
have the spellchecker and add-ins. I hope to be able to try safe mode maybe
next weekend but it's not practical while it's being used for work.

Any suggestions?

 

[TF]

This is an unusual problem. It really does sound like it is an add-in
conflicting with Word. The only way to test this is to do the same delete
actions without the add-in (i.e. start Word in Safe Mode). Have you been to
Stedman support to see if they have any report of the problem? If you cannot
run tests, it just isn't going to be possible to help you with the problem.



: Anyone experiencing this one...?
:
: Band new Dell Dimension with XP Pro.
:
: I want to delete some text in Word 2003. I put the cursor on a spot in
the
: document and hit the Delete key a few times. Suddenly it deletes all text
to
: the right of that point. The "spelling and grammar" pencil icon at the
: bottom of the screen starts scibbling furiously. The cursor line blinks
: furiously and then I get the hourglass cursor. I have to do Ctrl-Atl-Del
to
: get it to stop. No specific error messages appear. Event log just says
: that the application had a hangup.
:
: Using the following with Word...Stedman's Smartype speedtyping software,
: Stedman's Spellchecker software, brand new HP LJ 2420 printer.
:
: Word does this about 3 times a day. Most of these documents were created
: with Word 2002 or earlier.
:
: It also has a new Microsoft wireless mouse and keyboard.
:
: For the work we do on that PC, I cannot run it in safe mode because we
must
: have the spellchecker and add-ins. I hope to be able to try safe mode
maybe
: next weekend but it's not practical while it's being used for work.
:
: Any suggestions?

 

[normie]

I will try Safe Mode when I have a chance to use the PC for a few hours on a
weekend probably.

Stedman's did write back to me and said that subsequent Word updates could
have corrupted their products resulting in problems. (I'm pretty sure I
installed the Word updates BEFORE I installed the Stedman's products.)

They also mentioned having multiple instances of Word open at the same time
could cause a problem.

It looks like this will be a trial and error process instead of a simple
fix. I will provide new info if I make any useful discoveries.

Thanks.