H
HDMW
We use mostly Office 2000 on W2K in our organization, but we have a few PC's
running XP with Office 2003. The problem occurs only in Word 2003, not Word
2000.
When the user selects multiple documents, for instance on the desktop, and
then opens these by pressing 'enter', the documents open and at the same
time a number of extra instances of Word open without opening any document.
So you selected 4 documents and opened them at the same time, ending up with
7 instances of Word, where 3 are empty.
When you try to close the documents (top right close window button), Word
will freeze and after a moment report the application has stopped
responding. You then have to kill the tasks. Sometimes you can close the
documents but when you come to the 'empty' Word instances, you'll get a
message saying 'normal.dot' has been changed, although this has not been the
case. I've tried it with several, very simple documents, and it is
repeatable on all our installations of Office 2003.
I've done full updates of Office and Windows XP, all the latest patches and
service packs are installed.
Can anyone help? The affected PC's are all of the top level managers - we
underlings have to make do with Office 2000 - so it's kind of an urgent
problem
The fact it happens on all installations does seem to suggest this must be a
known problem.
Thanks!
HDMW
running XP with Office 2003. The problem occurs only in Word 2003, not Word
2000.
When the user selects multiple documents, for instance on the desktop, and
then opens these by pressing 'enter', the documents open and at the same
time a number of extra instances of Word open without opening any document.
So you selected 4 documents and opened them at the same time, ending up with
7 instances of Word, where 3 are empty.
When you try to close the documents (top right close window button), Word
will freeze and after a moment report the application has stopped
responding. You then have to kill the tasks. Sometimes you can close the
documents but when you come to the 'empty' Word instances, you'll get a
message saying 'normal.dot' has been changed, although this has not been the
case. I've tried it with several, very simple documents, and it is
repeatable on all our installations of Office 2003.
I've done full updates of Office and Windows XP, all the latest patches and
service packs are installed.
Can anyone help? The affected PC's are all of the top level managers - we
underlings have to make do with Office 2000 - so it's kind of an urgent
problem
The fact it happens on all installations does seem to suggest this must be a
known problem.
Thanks!
HDMW