Word 2003 Hangs on 'Save As' Window

[brian]

Word 2003 (part of Office 2003 Professional), SP1, hangs during simple 'Save
As' operations. I'm running XP Pro, SP2. The event viewer shows the
following application entry:

1. --> Fault bucket 117097750.
2. --> Hanging application WINWORD.EXE, version 11.0.6359.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

This behavior happened after I installed the eFax.com fax viewer. I started
seeing 'catastrophic MAPI module error' messages during various Outlook 2003
operations. I uninstalled the eFax s/w and the MAPI error went away.

I've noticed other actions that are likely symptomatic of the problem that
is giving me the Word fits:

1. the log on/sign on process is now unacceptably long. The time required
from machine start (I'm using a Dell Inspiron 9100 laptop with a 3+ Gig
processor) to the point I see the Desktop is on the order of five minutes.
2. The error log, prior to removal of eFax.com software, showed the
following application errors during my first log on today:
a. (Interix error from my Services for UNIX 3.5 application): Could not
connect to Mapping Server at host localhost:while connecting : RPC: Remote
system error - no error string available.
b. (SQL Server 7.0, Desktop Edition: MSSQLServerOLAPService error): Cannot
start OLAP server.

Any assistance at this point is most welcome.

 

[John Sullivan MLS]

Hey, did you ever get this issue figured out. I am having the same
issue(s) with a XP PRO SP2 (office 2003) workstation. I did not install
Efax so that's not related to the problem. I have found if use the
folder UP icon in the "Save As" window I am able to browse around and
save the file. However If I hit the drop down arrow in the "Save As"
window I freeze up and get that error. "FRIGGIN WEIRD"

Also, this problem is kind of sporadic. Two users affected by it but
it's not consistant. Some days it works other days it crashes..

Thanks,

John Sullivan

 

[Suzanne S. Barnhill]

See "OFF97: IPF in Kernel32.dll Clicking "Look In" in Open Dialog Box" at
http://support.microsoft.com/?kbid=182475. While the article may not appear
entirely relevant, the general principle may apply.