Word 2003 hyperlink problem

[Gretchen Sonntag]

I have Office 2003 Standard Edition (Upgrade version) running on XP Home
SP2.

This problem concerns hyperlinks to destinations within the same document.
Let's say I have two hyperlinks, call them LinkA and LinkB, pointing to two
destinations (headings, say) elsewhere within the document. Call them
HeadingA and HeadingB.

If I click on LinkA, I surely enough jump to HeadingA. And then if I go
Back, via either the Web toolbar or Alt+LeftArrow, I duly return to LinkA.
So far so good. Now let's say I click on LinkB and jump to HeadingB. Still,
so far so good. But now if I try to go Back, I return not to LinkB but to
LinkA. And so it will be for the rest of the session. No matter what other
hyperlinks I follow, I will always go Back to LinkA.

In other words, whatever hyperlink I follow first seems to get "stuck" as
the Back-to location for any other subsequently-followed link.

I've done a Detect and Repair and a Re-install, to no avail.

Does anyone have any ideas about this? Thanks.

 

[Larry Tellef [MSFT]]

Gretchen,

I am having difficulty reproducing your issue.

Does this happen with new documents?
Has this ever worked properly?
Do you have an Office Service Pack installed or hotfix?

 

[Gretchen Sonntag]

Larry,

Thank you kindly for your reply.

Yes, this happens with new documents. A brand new document created in Word
2003 will exhibit the symptoms I described. I specifically tested this to
rule out any possible incompatibility of Word 2003 with documents created
under my old Word 2000.

No, I don't think it has ever worked properly. I noticed the problem right
after I installed Office 2003.

As I mentioned, my Office 2003 is the Upgrade version which I installed
"over" my Office 2000. Might that be a source of trouble?

I do not believe I have a Service Pack or hotfix. Word Help|About says
"Microsoft Office Word 2003 (11.5604.5606)" Can you tell from that? Is there
a relevant hotfix?

I am wondering if doing a complete Uninstall (Remove)of Office 2003 and then
Reinstalling might help. But two questions arise: (1) Will I be able to
reinstall the Office 2003 Upgrade version since (I assume) my old Office
2000 would be gone? (2) If I uninstall Office 2003 will I lose my Product
Activation?

Thank you again for helping.

Gretchen,

I am having difficulty reproducing your issue.

Does this happen with new documents?
Has this ever worked properly?
Do you have an Office Service Pack installed or hotfix?

 

[Phil Rabichow]

Hi Gretchen:
FWIW, my version of Word 2003 is 11.6502.6408 SP1, so it appears to be a later
build. I don't have that problem with my hyperlinks. You could go to
http://office.microsoft.com/en-us/officeupdate/default.aspx
& check for updates.
--
Hope this helps.

Phil
To assist in maintaining the thread for others who are interested, please post
any follow-up question or reply in the newsgroup and not directly to me

Gretchen Sonntag wrote: (snip)

 

[Eddie Thys]

Hi Gretchen:
FWIW, my version of Word 2003 is 11.6502.6408 SP1, so it appears to be a later
build. I don't have that problem with my hyperlinks. You could go to
http://office.microsoft.com/en-us/officeupdate/default.aspx
& check for updates.
--
Hope this helps.

Phil
To assist in maintaining the thread for others who are interested, please post
any follow-up question or reply in the newsgroup and not directly to me

Gretchen Sonntag wrote: (snip)


I have the same problem as described by Gretchen Sonntag,

also using Word 2003 SP2 (11.5604.5606).
Then, after reader the comment of Phil Rabichow, I stepped back to
SP1 (11.6359.6360).
Now the backward link between destination bookmark/heading and originating
hyperlink works just fine.
Is there a patch on SP2 correcting this error?