Word 2003 mail merge problem

[bill]

I have an access database with which I do several mail merges using a
query as datasource. Everything was working quite smooth until one of
our staff upgraded to office 2003. The Access application still works
fine but, there is a problem with the word document. I created it in
Word 2000, and as long as the person opening it uses Word 2000, there
is no problem. However, when a user who has word 2003 opens the
document from a mail merge in Access, there is an error generated when
a merge is attempted stating that this is not a mail merge document.
The the document seems to lose its datasource and the fact that its a
merge document. All the mail merge buttons become greyed out. Im
wondering if there is some difference in the way merge documents should
be saved and executed in office 2003.When I open the document in word
2003, set it up as a merge document, open the data source, test it and
close, then reopen it, its as if its lost its data source and the fact
that it is a merge document.

This is baffling.

Any help would be appreciated.

Thanks,

Bill

 

[Graham Mayor]

Microsoft changed the way Word connects to external databases after Word
2000 - see the Excel data section (same issue) at
http://www.gmayor.com/mail_merge_labels_with_word_xp.htm

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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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