Word 2003 not closing correctly

[Tom]

I have Office 2003 FI (SP3) running on a Vista Business SP1.

Every time i close Word, I get an error message saying "Microsoft Office
Word stopped working". Option "Finding solutions from the internet" doesn't
help, and the other thing to do is to choose "Close the application".

Closing informs "Word is trying to recover data". And when trying to open
Word for the next time, always the same box on the screen telling that Word
saved the changes automatically to "Normal" -template, do I want load it
Yes/No.

Don't have any HP printer as a default printer (as in earlier discussions
was suggested), so that should not be the case...

This is a brand new installation, the problem occured before the SP3
installation and still continues after all the updates... And the only info I
get from Word/Vista is this:

Ongelman tunniste:
Ongelmatapahtuman nimi: APPCRASH
Sovelluksen nimi: WINWORD.EXE
Sovelluksen versio: 11.0.8227.0
Sovelluksen aikaleima: 486d648f
Vikamoduulin nimi: ntdll.dll
Vikamoduulin versio: 6.0.6001.18000
Vikamoduulin aikaleima: 4791a7a6
Poikkeuskoodi: c0000005
Poikkeuksen poikkeama: 00043387
Käyttöjärjestelmän versio: 6.0.6001.2.1.0.256.6
Lokaalin tunnus: 1035

Lisätietoja ongelmasta:
LCID: 1035
Brand: Office11Crash
skulcid: 1035

Any ideas?

 

[Terry Farrell]

Sounds like a bad third party add-in. Test by running in Safe Mode. From
Start, Run (Winkey+R), type in

winword /a

and press enter. Open a document and test for editing and closing now. If it
is OK now, then you have installed something that has placed an incompatible
add-in in Word/Office.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

But make sure that you have a COMPATIBLE locally installed printer driver
set as the Windows Default.

 

[Tom]

Thanks a lot!

Following the steps described in
"http://office.microsoft.com/en-us/assistance/HA011514521033.aspx" I located
the cause to be in macro security -section with "btsendto_office.dll", a part
of Broadcom/Widcomm Bluetooth software. Changing the security settings solved
the problem for now.

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