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Message: [QUOTE="Richard Goodchild, post: 4780880"] Dear Tech Exec, Thank you for summing up the feelings of what I am sure is a huge number of people when it comes to Microsoft issues. I am not suggesting for a minute that Microsoft can predict the interactions of every 3rd party application out there with any of their software and I am grateful for the MVPs and the time and effort they put in on these newsgroups, but time and again, I am amazed by Microsoft's blase attitude to supporting their own software when it fails (which it does often). Let's be honest, the only reason any of us are on these forums is because Microsoft charge a small fortune for direct telephone support and this is usually a good place to get an answer in the absence of getting it "from the horse's mouth". I have also experienced this issue a couple of times recently and have tried the other suggestions in the help message, short of full un- and re-installation. None have provided a permanent fix, so thanks Tech Exec for another suggestion to try. Both times it happened to me, there were no installations of 3rd party applications prior to the issue occurring, so that may just be coincidence. I agree with Jules too: why the hell should I have to carry out a system restore with its inherent risks, simply to correct something as trivial as this? Thanks guys. [/QUOTE]