Word 2003 not working

[billywayne123]

Word 2003 not functioning. Program locks up, not responding. All other office
2003 programs work properly. I get error stating Norton Anti-Virus plug in
causing problem, but I have uninstalled Norton anti-virus and use McAfee now.
I uninstalled office 2003 programs and reinstalled with original cd, but
same problem occurs again.

 

[DL]

Norton has a 'completely remove' utility on their site, have you used it?
When you uninstalled/reinstalled Office, did you then run Office update?
And if you boot your PC into Safe Mode, does the err reoccur?
Did you check Event Viewer for any info on Word?

 

[Beth Melton]

Uninstalling Norton may not have unregistered the Office Plug-in which is
known to cause conflicts with Office. Search for : officeav.dll If you find
it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details on the
unregister command if you need them:
http://support.microsoft.com/?kbid=329820


~Beth Melton
Microsoft Office MVP