Word 2003 offers same document for recovery each time

[Pieter van Kampen]

Allmost every time I start Word 2003, it offers the same document for
recovery. I tried to save or delete the document in the recovery window, or
just close the window. I searched my PC and deleted all documents with the
same name, but Word still offers the document for recovery.

Any suggestions how I persuade Word that the document does not need to be
recovered? Any registry setting?

Thanks

Pieter

 

[Beth Melton]

Hi Pieter,

Sometimes document recovery gets 'stuck' and it requires removal in
the Registry.

In the Registry locate:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

If the Resiliency key is present then Word will invoke document
recovery. If found try renaming/deleting it and see if the problem is
resolved.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Pieter van Kampen]

Beth,
the problem still occurs. When I start Word the document recovery appears.
When I start it again, there is no document recovery. Start again, the
recovery appears, etc, every other start the document recovery appears.
When I look at the registry, the resilience segment appears and disappears
as well. When it is there, Word opens with document recovery. When I close
Word, the resilience segment is gone.

I am running on Windows 2003 server with Terminal Server.

Any suggestions? Thanks for your support.

Pieter

 

[Beth Melton]

Hi Pieter,

The Resiliency key should be deleted when you exit Word and will be
recreated when Word needs to invoke document recovery so what you see
taking place is what should happen.

However Word should not be invoking document recovery every other time
it starts. Is the same document being offered for recovery or is it a
documents you created in the current session? If the same document
what is the name of the document?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Pieter van Kampen]

Beth,
the name of the document that is offered every time is "Copy of VKP
[Original]". "Copy of VKP" was a document I had on my system. I searched and
removed every copy of this document from my system, including from the
recycle bin. If I try to open it from the recovery window, Word tells me it
can not find the document and offers it again later on.

I deinstalled and reinstalled Office, with no change.

Pieter

 

[Suzanne S. Barnhill]

My suggestion would be to create a new document with the same name, in the
same folder. Then let Word "recover" it. Accept or reject the "recovered"
file, then delete the dummy one. Sometimes this sort of runaround is the
only way to break the cycle.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Beth,
the name of the document that is offered every time is "Copy of VKP
[Original]". "Copy of VKP" was a document I had on my system. I searched and
removed every copy of this document from my system, including from the
recycle bin. If I try to open it from the recovery window, Word tells me it
can not find the document and offers it again later on.

I deinstalled and reinstalled Office, with no change.

Pieter

Hi Pieter,

The Resiliency key should be deleted when you exit Word and will be
recreated when Word needs to invoke document recovery so what you see
taking place is what should happen.

However Word should not be invoking document recovery every other time
it starts. Is the same document being offered for recovery or is it a
documents you created in the current session? If the same document
what is the name of the document?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Pieter van Kampen]

Problem solved!
Creating the new document in the same place did the trick. It was not
offered for recovery anymore.

Thanks

Pieter

My suggestion would be to create a new document with the same name, in the
same folder. Then let Word "recover" it. Accept or reject the "recovered"
file, then delete the dummy one. Sometimes this sort of runaround is the
only way to break the cycle.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Beth,
the name of the document that is offered every time is "Copy of VKP
[Original]". "Copy of VKP" was a document I had on my system. I searched and
removed every copy of this document from my system, including from the
recycle bin. If I try to open it from the recovery window, Word tells me it
can not find the document and offers it again later on.

I deinstalled and reinstalled Office, with no change.

Pieter

Hi Pieter,

The Resiliency key should be deleted when you exit Word and will be
recreated when Word needs to invoke document recovery so what you see
taking place is what should happen.

However Word should not be invoking document recovery every other time
it starts. Is the same document being offered for recovery or is it a
documents you created in the current session? If the same document
what is the name of the document?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Beth,
the problem still occurs. When I start Word the document recovery
appears.
When I start it again, there is no document recovery. Start again,
the
recovery appears, etc, every other start the document recovery
appears.
When I look at the registry, the resilience segment appears and
disappears
as well. When it is there, Word opens with document recovery. When I
close
Word, the resilience segment is gone.

I am running on Windows 2003 server with Terminal Server.

Any suggestions? Thanks for your support.

Pieter

Hi Pieter,

Sometimes document recovery gets 'stuck' and it requires removal
in
the Registry.

In the Registry locate:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

If the Resiliency key is present then Word will invoke document
recovery. If found try renaming/deleting it and see if the problem
is
resolved.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


message
Allmost every time I start Word 2003, it offers the same
document
for
recovery. I tried to save or delete the document in the recovery
window, or
just close the window. I searched my PC and deleted all
documents
with the
same name, but Word still offers the document for recovery.

Any suggestions how I persuade Word that the document does not
need
to be
recovered? Any registry setting?

Thanks

Pieter

 

[Suzanne S. Barnhill]

Glad to know that sideways thinking prevailed again! I experienced this
years ago with macros--getting error messages from macros that didn't exist,
so I had to create them and then delete them.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Problem solved!
Creating the new document in the same place did the trick. It was not
offered for recovery anymore.

Thanks

Pieter

My suggestion would be to create a new document with the same name, in the
same folder. Then let Word "recover" it. Accept or reject the "recovered"
file, then delete the dummy one. Sometimes this sort of runaround is the
only way to break the cycle.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the

newsgroup

so
all may benefit.

Beth,
the name of the document that is offered every time is "Copy of VKP
[Original]". "Copy of VKP" was a document I had on my system. I

searched
and

removed every copy of this document from my system, including from the
recycle bin. If I try to open it from the recovery window, Word tells

me
it

can not find the document and offers it again later on.

I deinstalled and reinstalled Office, with no change.

Pieter

Hi Pieter,

The Resiliency key should be deleted when you exit Word and will be
recreated when Word needs to invoke document recovery so what you see
taking place is what should happen.

However Word should not be invoking document recovery every other time
it starts. Is the same document being offered for recovery or is it a
documents you created in the current session? If the same document
what is the name of the document?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Beth,
the problem still occurs. When I start Word the document recovery
appears.
When I start it again, there is no document recovery. Start again,
the
recovery appears, etc, every other start the document recovery
appears.
When I look at the registry, the resilience segment appears and
disappears
as well. When it is there, Word opens with document recovery. When I
close
Word, the resilience segment is gone.

I am running on Windows 2003 server with Terminal Server.

Any suggestions? Thanks for your support.

Pieter

Hi Pieter,

Sometimes document recovery gets 'stuck' and it requires removal
in
the Registry.

In the Registry locate:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

If the Resiliency key is present then Word will invoke document
recovery. If found try renaming/deleting it and see if the problem
is
resolved.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


message
Allmost every time I start Word 2003, it offers the same
document
for
recovery. I tried to save or delete the document in the recovery
window, or
just close the window. I searched my PC and deleted all
documents
with the
same name, but Word still offers the document for recovery.

Any suggestions how I persuade Word that the document does not
need
to be
recovered? Any registry setting?

Thanks

Pieter

 

[Bobby]

I tried to create a dummy copy but that didn't work for me. Any other
suggestions? We are running Terminal Server 2003 and Citrix and the
problem is occuring in Word 2003. Microsoft has a solution, but it is
for Word 2002 and we already tried it and it didn't work. Please help.

 

[Beth Melton]

A dummy copy for what? What is the solution you found for Word 2002?

Without more to go on you may have a 'stuck' key in the Registry. In
the Registry navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

And if the Resiliency key is found, delete or rename the key. This key
is only created when Word needs to AutoRecover a document or if you
have any Disabled Items. If for some reason it isn't automatically
deleted then you can encounter the behavior you describe.

As always, prior to making any changes to the Registry you should
review "Backing up the Registry" and "Restoring the Registry" in the
Registry Help.

In this situation you may want to use the Registry/Export Registry
file command, export your selected branch, and delete the key. That
way if you find the change wasn't necessary or incorrect, you can
merge the deleted branch back to the Registry by double-clicking the
resulting file.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/