Word 2003 Stops Responding on Exit

P

PeteyB

Having a tough problem with Office 2003 on my Compaq Evo N600C and XP Home
Edition. Word 2003 stops responding on exiting the program. Doesn't matter
whether I'm saving a document or just closing the program without any
documents open. Other Office applications are working fine.

It appears to have started with a recent XP Security or other Update, as
when I rolled back to a date before the last automatic Microsoft upate the
problem went away. However I want to keep the computer updated and have since
updated to XP SP2 and all the latest XP and Office updates, and the problem
remains.

The problem goes away in Safe Mode, but still exists when I remove all the
Startup programs. I've tried removing the normal.dot file, and starting Word
without using normal.dot without success.

I've tried repairing Word and Office, and even de-installed and reinstalled
Office completely. I've tried with Norton Security 2005 disabled, and it is
fully updated. Everything else on the computer seems fine except the HP
Photosmart 7900 print driver sometimes also hangs on exit. It's a networked
printer, and I've been unable to delete the printer (but have removed the
driver).

Help!? I'm really stumped by this one.
 
P

PeteyB

Anne - thanks for your help. One of the items in the article is about how a
Printer must be installed, and one of the other issued mentioned that I'd
been having was with my HP Photosmart 7960 printer driver hanging. When I
removed the printer and had only the Microsoft Office Document Image Writer
driver remaining and the default printer, the problem with Word went away.

Go figure!
 
P

PeteyB

Anne - I thought I'd post the root cause of the problem for anyone having
similar issues. The printer problem (that was causing the problem with Word
shutdown) was caused by Norton Internet Security 2005 which I had updated
recently. I needed to go in a manually add all of the HP Photosmart 7960
printer driver .exe files as permitted applications in Norton.
 

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