Word 2003 Taking a Long time to open documents

L

Loralie

I have a user who was recently upgraded to Windows XP SP2 with Word 2003
Professional - all service packs have been applied. All other user's in her
area are Windows 2000 Professional with Word 2000 - Again all service packs
have been applied.

When my user attempts to open most Word / Excel (PowerPoint has not been
tried) files it takes an excessively long time to open these files. These
files were created in versions of Word previous to 2003.

While opening these files there is very little CPU or memory usage -
although Word stays not responding - there are two instances of Word until
the document opens. In several cases, I noted that one Word icon was a
previous version and the second Word 2003.

I have attempted the following:

From Microsoft Document - Article ID : 830561

I have attached both the tempate that the document uses; as well as
Normal.dot - both have failed. And the document reverted to the template
that it was created from.

I have deleted the normal.dot

Deleted and re-added printers.

Ran Office repair

Machine is re-started every night
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

MS Word normal.dot cannot be fixed 'text box' appears each time 4
You'll need a new app to open this about link 1
Can't seem to delete all images from a Word Doc 2
How to remove a bracket that is itallicised for an entire document 1
MS Word 2007 files taking too long to open after new internet connection 5
Word 2003 won't exit 8
Strange HTML Codes Appearing in Documents 0
Word 2003 closes by itself 2

Top