Word 2003 won't Save/Save As

[Sheldon]

Hey,
I've browsed this newsgroup, but haven't found anything too similar. I have
Office 2003 on a Windows XP system. Just today the user could no longer save
a document... I've tried 'Detect and Repair', deleted the normal.dot,
Re-installed Office, but nothing seems to work, any suggestions? No errors,
user did however have an important document open that he didn't want to lose
and tried Send to>Mail Recipient (as attachment) and windows crashed giving
the 'Send Error Report' dialog box.

 

[Terry Farrell]

Are they able to open and edit a document (is it only the Save/SaveAs
function that fails)?

Are you able to open in Safe Mode and save? From Start, Run, type in

winword /a

and press enter. Open a document and try saving now.

 

[Sheldon]

Hey,
Thanks for the reply, I have access to that computer now, and going into
Safe Mode does work... Save As pops up anyways. I then tried going into Word
regularly and opening a document and I could, I could edit it, make changes,
but the Save As dialog didn't pop up. The only add-in under Tools>Templates
and Add-ins that I see is PDFMaker.dot located in
C:\...\OFFICE11\STARTUP\PDFMaker.dot. When I uncheck it and re-load Word
'Save As' still doesn't work, but when I go into Templates and Add-ins it's
checked again? not sure why it would do that. Thanks for any help!

 

[Terry Farrell]

It does it because it is a poorly written add-in. Uninstall PDF Maker and
the problem should go away. Check with the PDF Maker site to see if they
have an update that is compatible with Word 2007.

Terry

 

[Sheldon]

It's Word 2003, and hasn't been a problem up until now. I'll remove and
maybe try re-installing...

 

[Sheldon]

Well it appears to have been a mapped drive issue... I had heard of this,
and double checked them, but at one time there must have been a drive mapped
differently... when I wanted to re-install Acrobat it gave an error
something to the effect 'invalid drive'... Thought it was a corrupt Acrobat
installation, but 'accidentally' came across this mapped drive issue after
re-installing and then testing...

 

[Terry Farrell]

I'm please you resolved it. It was a strange way for a mapped drive problem
to manifest itself.

Terry