Word 2004 11.1.1 conflicts with fonts on Tiger

[dave.mahoney]

Hello,

I am running Tiger with Office 2004 11.1.1. I have font conflicts when
launching Word. I am using FontBook 2. I can not get past the font
conflict - Word says these fonts are corrupt. I don't believe this is
true because these same fonts perform well with all other apps except
Word. Any advice?

Thanks, Dave

 

[JE McGimpsey]

I am running Tiger with Office 2004 11.1.1. I have font conflicts when
launching Word. I am using FontBook 2. I can not get past the font
conflict - Word says these fonts are corrupt. I don't believe this is
true because these same fonts perform well with all other apps except
Word. Any advice?

Did you (with all Office apps closed) delete the Office Font Cache and
Word Font Substitutes files in the ~:Libraryreference:Microsoft
folder, then empty the Trash?


If so, does Word run when you disable the problem fonts?

 

[dave.mahoney]

Thanks. I still get the same error messages. I deleted the Office Font
Cache and Word Font Substitutes files. At this point I am not so sure I
want to temporarly disable all of the fonts that Word does not like -
there are many. I use these fonts reguarly, and it would be a long
process of weeding them out. I believe the fonts are ok. I believe it
is a Tiger Microsoft issue. Any other suggestions. Thanks! Dave

 

[JE McGimpsey]

Thanks. I still get the same error messages. I deleted the Office Font
Cache and Word Font Substitutes files. At this point I am not so sure I
want to temporarly disable all of the fonts that Word does not like -
there are many. I use these fonts reguarly, and it would be a long
process of weeding them out. I believe the fonts are ok. I believe it
is a Tiger Microsoft issue. Any other suggestions.

It will be impossible to tell if it's a "Tiger Microsoft" issue unless
you do some troubleshooting. Nor, I think, is anyone else likely to come
up with specific suggestions until you do:

a) The vast majority of users aren't having your problem.
b) Nobody other than you knows what fonts and applications you have
installed.

Just on the face of it, it doesn't seem very likely that this has
anything to do with standard Apple or MS supplied software. Your feeling
notwithstanding, the only thing I can specifically suggest is reading
back through recent threads on fonts.

In any case, using FontBook, it's easy to disable half or more of your
fonts, restart, and test Word. If it still bombs, disable the other half
(excepting the core system fonts), restart and test Word.

There are also the standard troubleshooting steps here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm

Use FireFox or another non-Safari browser. If you use Safari, hit
refresh a couple of times per page.

 

[Daiya Mitchell]

Definitely read through the other threads on fonts. Clearing the system
font caches has given some people temporary relief.

You will find instructions for various ways of doing so on one of these
threads about Tiger and font issues, on the MacWord newsgroup.

<http://groups-beta.google.com/group/microsoft.public.mac.office.word/search
?group=microsoft.public.mac.office.word&q=tiger+font&qt_g=1&searchnow=Search
+this+group>

 

[Daiya Mitchell]

Hi Dave,

Can you also answer the questions below, in hopes of identifying some common
factors among those suffering this problem?

Thanks,
DM

How did you do the Tiger upgrade? Upgrade, Archive and Install, Erase and
Install?

Exactly what version of Word are you running?

Do you see the problem in all OS X user accounts?

What if you log in with the shift key held down (disables user startup
items)?

What if you launch Word with the shift key held down (disables user
customizations)?

Any font management software besides Font Book in use in either Panther or
Tiger?

Any programs that give you a different Font menu in use in either Panther or
Tiger?

How many fonts installed? (approximate is fine)

What major programs have installed fonts? (e.g., I have the OS fonts, Office
fonts, and Adobe Creative Suite fonts--this is not really findable
information, but presumably you would remember if installing programs
suddenly produced a big leap in the number of fonts you had available)

What version of Panther did you upgrade from?

Are you currently seeing the problem in Tiger 10.4.0 or Tiger 10.4.1, or did
you see it in both?

 

[Graham]

Dave,

I had the same problem. It was taking about 45 minutes to launch Word
after upgrading to Tiger because I had so many font conflicts. It
turned out that I had a lot of duplicate fonts in my library folder.
The only way I could correct the problem was to make a note of every
font which Word listed as corrupt upon launch. Then I went into my
fonts folder within the library folder and removed them all. I placed
them in a folder called "removed fonts" outside of the library so I
could reinstall them later if I needed them for other applications.
It's not a quick fix, but it worked for me.

Graham

 

[Daiya Mitchell]

Graham, do you have any sense of what those duplicate fonts were or where
they came from? E.g., were they all fonts installed by a certain program?

 

[Graham]

I'm sorry but I don't. I work on magazines and newsletters which carry
advertisements submitted by third parties. A lot of these fonts were
submitted by the advertisors and should have been deleted long ago.
They seem to run the gamit from True Type to postscript fonts and I can
find no uniform characteristic among them.

Graham

 

[Daiya Mitchell]

Thanks for checking, much appreciated.
DM