Word 2004 and kyocera printer issue

[amanda]

Hi,

I am running a fully patched MAC OSX.4 machine with Office 2004 fully
patched.

I have installed the latest Kyocera OS X English 10.2 drivers from the
kyocera website, for KM7530 model.

The driver installs a job accounting feature in the printing presets
for that particular printer. The function will work fine for every
program other than word, word will not allow you the option to enter a
pin code. all the features seem to be greyed out.

If i reinstall and go immediately to anotherr program such as Eudora or
Firefox or even Excel I can enter and lock the pin number in and it
will print. but if I then go into word and try and print the pin number
is viewable but i get a management code error at the printer and on
re-entering the job accounting settings they are all greyed out and it
has forgotten the pin code. This also
then effects the pin code for other programmes as though word is wiping
it out in some fashion.

Older versions of the driver give the same effect. Havent heard back
from Kyocera on the issue.

Has anyone else had a similar problem?

Regards

Amanda

 

[John McGhie [MVP - Word and Word Macintosh]]

Sorry, Amanda:

Haven't a clue. I've put that one through to Microsoft, but I suspect the
answer will be "Sorry, you can't do that from Word".

Word will, however, print to PDF, and you may then be able top print the PDF
from the Kyocera.

Cheers

Hi,

I am running a fully patched MAC OSX.4 machine with Office 2004 fully
patched.

I have installed the latest Kyocera OS X English 10.2 drivers from the
kyocera website, for KM7530 model.

The driver installs a job accounting feature in the printing presets
for that particular printer. The function will work fine for every
program other than word, word will not allow you the option to enter a
pin code. all the features seem to be greyed out.

If i reinstall and go immediately to anotherr program such as Eudora or
Firefox or even Excel I can enter and lock the pin number in and it
will print. but if I then go into word and try and print the pin number
is viewable but i get a management code error at the printer and on
re-entering the job accounting settings they are all greyed out and it
has forgotten the pin code. This also
then effects the pin code for other programmes as though word is wiping
it out in some fashion.

Older versions of the driver give the same effect. Havent heard back
from Kyocera on the issue.

Has anyone else had a similar problem?

Regards

Amanda

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John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410