Word 2004 Blank Document Crash

[sbccjohn]

This problem is happening consistently:

Setup -
OS X 10.4.2

Word 2004 Service Pack 2
(happened before but service
pack 2 now allows error reporter
to work)

What happens:

Open new document
Close the document
The save dialog is presented
Cancel

CRASH

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-09-20 11:21:01 -0700
Application Name: Microsoft Word
Application Version: 11.2.0.050714
Module Name: MCPCoreZ
Module Version: 11.2.0.050718
Module Offset: 0x000015f8
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x007356b8 in (MCPCoreZ + 0x000015f8)
# 2 0x0059fdc0 in (MCPZ.stb + 0x0002f150)
# 3 0x0059fc6c in (MCPZ.stb + 0x0002effc)
# 4 0x0059fc20 in (MCPZ.stb + 0x0002efb0)
# 5 0x02146f14 in (Microsoft Word + 0x001274b4)
# 6 0x0214631c in (Microsoft Word + 0x001268bc)
# 7 0x02145f3c in (Microsoft Word + 0x001264dc)
# 8 0x02145a74 in (Microsoft Word + 0x00126014)
# 9 0x020ab440 in (Microsoft Word + 0x0008b9e0)
# 10 0x020ab9d8 in (Microsoft Word + 0x0008bf78)
# 11 0x01020cb8 in (Microsoft_Office_2001Z + 0x0000a728)
# 12 0x025ef718 in (Microsoft Word + 0x005cfcb8)
# 13 0x0212eedc in (Microsoft Word + 0x0010f47c)
# 14 0x021d4dd4 in (Microsoft Word + 0x001b5374)
# 15 0x02822f1c in (Microsoft Word + 0x008034bc)
# 16 0x020ac09c in (Microsoft Word + 0x0008c63c)
# 17 0x01020cb8 in (Microsoft_Office_2001Z + 0x0000a728)
# 18 0x0105a444 in (Microsoft_Office_2001Z + 0x00043eb4)
# 19 0x0102e3e8 in (Microsoft_Office_2001Z + 0x00017e58)
# 20 0x00579064 in (MCPZ.stb + 0x000083f4)
# 21 0x00578f68 in (MCPZ.stb + 0x000082f8)
# 22 0x931288d0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x000078d0)
# 23 0x93128028 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00007028)
# 24 0x9312edac in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000ddac)
# 25 0x931bb43c in
__Z25HandleMouseEventForWindowP15OpaqueWindowPtrP14OpaqueEventReft +
0x00000118 (HIToolbox + 0x0009a43c)
# 26 0x931ba984 in __Z16HandleMouseEventP14OpaqueEventRef + 0x0000016C
(HIToolbox + 0x00099984)
# 27 0x9312f118 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x000001EC (HIToolbox + 0x0000e118)
# 28 0x93128b20 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x00000500 (HIToolbox + 0x00007b20)
# 29 0x93128028 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00007028)
# 30 0x9312edac in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000ddac)
# 31 0x005934ec in (MCPZ.stb + 0x0002287c)
# 32 0x020f3908 in (Microsoft Word + 0x000d3ea8)
# 33 0x020205f8 in (Microsoft Word + 0x00000b98)
# 34 0x01023450 in (Microsoft_Office_2001Z + 0x0000cec0)
# 35 0x02020074 in (Microsoft Word + 0x00000614)
# 36 0x02b06b7c in (Microsoft Word + 0x00ae711c)

PPC Thread State:
srr0: 0x007356b8 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x0059fdc0 ctr: 0x00000004 mq:0x00000000
r0: 0x00735680 r1: 0xbfffcb40 r2: 0x000e1000 r3:0x07b47134
r4: 0x00000005 r5: 0x00000004 r6: 0x07b47133 r7:0x00000000
r8: 0x00000000 r9: 0x07b7ac60 r10: 0x916a40a0 r11:0x00000e30
r12: 0x000d9ef0 r13: 0x00000002 r14: 0x00000000 r15:0xa3128638
r16: 0x00000058 r17: 0x000000ea r18: 0x031d5d68 r19:0x031781b0
r20: 0x031781ac r21: 0x0317343c r22: 0x00000000 r23:0x0037003e
r24: 0x00000000 r25: 0x031750a8 r26: 0x00000036 r27:0x00000000
r28: 0x00000004 r29: 0x07b46f50 r30: 0x00000000 r31:0x00000006


Thread 1:

# 1 0x90042ae8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00042ae8)
# 2 0x900428a0 in _nanosleep + 0x00000180 (libSystem.B.dylib +
0x000428a0)
# 3 0x900426d4 in _sleep + 0x00000094 (libSystem.B.dylib +
0x000426d4)
# 4 0x016f5660 in ( + 0x00000000)
# 5 0x016f4b2c in ( + 0x00000000)
# 6 0x016f4c58 in ( + 0x00000000)
# 7 0x016f5738 in ( + 0x00000000)
# 8 0x9002c3d0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3d0)

PPC Thread State:
srr0: 0x90042ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x900428a0 ctr: 0x90042ae0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a60 r2: 0x01fc938a r3:0x00000018
r4: 0x9f1da2e0 r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0x90042a08 r9: 0x00000000 r10: 0x90032c68 r11:0xa0006e50
r12: 0x90042ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000003a r26: 0x000000e8 r27:0xf0080b40
r28: 0x00000018 r29: 0x9f1da2e0 r30: 0xf0080b38 r31:0x90042730


Thread 2:

# 1 0x90056418 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00056418)
# 2 0x900723b0 in _pthread_cond_timedwait_relative_np + 0x00000250
(libSystem.B.dylib + 0x000723b0)
# 3 0x90b6c724 in _TSWaitOnSemaphoreCommon + 0x000000AC (CarbonCore +
0x0006f724)
# 4 0x90b746c0 in _TimerThread + 0x00000038 (CarbonCore + 0x000776c0)
# 5 0x9002c3d0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3d0)

PPC Thread State:
srr0: 0x90056418 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x900723b0 ctr: 0x90056410 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0101d00 r2: 0xa0001fdc r3:0x00005503
r4: 0x00005603 r5: 0x00000008 r6: 0x13d8e308 r7:0x00000000
r8: 0x90afe9e0 r9: 0x071c17c0 r10: 0x00000000 r11:0xa0006e38
r12: 0x90056410 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000001 r27:0xa0afddd8
r28: 0xf0101e20 r29: 0xa0afde0c r30: 0xa0001fdc r31:0x9007216c


Thread 3:

# 1 0x9002f68c in _kevent + 0x0000000C (libSystem.B.dylib +
0x0002f68c)
# 2 0x92792ad8 in
__ZN19TFSNotificationTask22FSNotificationTaskProcEPv + 0x00000038
(DesktopServicesPriv + 0x00002ad8)
# 3 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 4 0x9002c3d0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3d0)

PPC Thread State:
srr0: 0x9002f68c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x92792ad8 ctr: 0x9002f680 mq:0x00000000
r0: 0x0000016b r1: 0xf0182d90 r2: 0x00000a9d r3:0x0000001e
r4: 0x00000000 r5: 0x00000000 r6: 0xf0182dd0 r7:0x00000001
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8fe519e0
r12: 0x9002f680 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x01a6e400 r30: 0x07b49a30 r31:0x90b3964c


Thread 4:

# 1 0x9002ca98 in _semaphore_wait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x0002ca98)
# 2 0x9003127c in _pthread_cond_wait + 0x000001FC (libSystem.B.dylib
+ 0x0003127c)
# 3 0x90b3987c in _MPWaitOnQueue + 0x000000DC (CarbonCore +
0x0003c87c)
# 4 0x9279332c in __ZN13TNodeSyncTask12SyncTaskProcEPv + 0x00000068
(DesktopServicesPriv + 0x0000332c)
# 5 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 6 0x9002c3d0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3d0)

PPC Thread State:
srr0: 0x9002ca98 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9003127c ctr: 0x9002ca90 mq:0x00000000
r0: 0xffffffdb r1: 0xf02039e0 r2: 0xa0001fdc r3:0x00005803
r4: 0x00005903 r5: 0x00000000 r6: 0xffffffff r7:0x076c0911
r8: 0x00000000 r9: 0x071c17c0 r10: 0xa3a419d5 r11:0xa0006e4c
r12: 0x9002ca90 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00100005 r23:0x07b49ba0
r24: 0xa27932cc r25: 0xa0af97a8 r26: 0xf0203db0 r27:0x00000000
r28: 0xa0afdb40 r29: 0xa0001fdc r30: 0x07b49c28 r31:0x9003108c


Loaded modules:

0: ShMem (11.2.0.050715 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
1: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
2: MicrosoftLSLibZ (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: PowerPlantZ (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCP RuntimeZ.DLL (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: MCPZ.stb (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: MCPCoreZ (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
7: Microsoft_Office_2001Z (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
8: Microsoft_DrawingUI_2001Z (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
9: Office2001ControlsLibZ (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
10: Microsoft Word (11.2.0.050714 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
11: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
12: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
13: Microsoft Framework DB (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
14: VBE (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Visual Basic for Applications
15: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
16: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
17: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
18: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
19: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
20: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
21: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
22: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
23: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
24: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
25: libauto.dylib: /usr/lib/libauto.dylib
26: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
27: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
28: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
29: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
30: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
31: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
32: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
33: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
34: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
35: libbsm.dylib: /usr/lib/libbsm.dylib
36: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
37: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
38: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
39: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
40: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
41: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
42: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
43: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
44: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
45: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
46: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
47: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
48: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
49: libcups.2.dylib: /usr/lib/libcups.2.dylib
50: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
51: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
52: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
53: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
54: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
55: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
56: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
57: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
58: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
59: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
60: libmx.A.dylib: /usr/lib/libmx.A.dylib
61: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
62: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
63: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
64: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
65: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
66: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
67: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
68: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
69: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
70: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
71: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
72: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
73: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
74: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
75: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
76: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
77: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
78: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
79: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
80: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
81: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
82: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
83: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
84: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
85: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
86: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
87: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
88: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
89: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
90: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
91: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
92: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
93: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
94: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
95: libz.1.dylib: /usr/lib/libz.1.dylib

Operating System Information
Operating System: Mac OS X 10.4.2 (Build 8C46)
CPU: G5 (970), Number: 1, Speed: 1599 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1042
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: F7A31246-29FC-11DA-80A4-000D933E749A
Time from launch: 0 hours, 2 minutes, 13 seconds
Total errors on this client: 17

If I type anything and close, the save dialog
is presented and using cancel works.


Any help appreciated

Cheers,
John

 

[Daiya Mitchell]

Consistent and reproducible problems in Word usually respond to one of the
standard troubleshooting measures, which you will find listed here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

The most common culprit is a corrupted Normal template or damaged
Preferences file.

 

[John McGhie [MVP - Word and Word Macintosh]]

That's weird... I don't understand that at all.

Looking at your crash dump, there appears to be calls to modules of Office
2001 (i.e. The OS 9 version of Office) in there.

Would you mind running the Office Remover tool from your Office CD, then
re-install?

If my guess is correct, that will fix it. I am wondering if somehow, some
parts of your Microsoft Word are point into the wrong version's load
modules!

Naaahhhh... Couldn't be that....

This problem is happening consistently:

Setup -
OS X 10.4.2

Word 2004 Service Pack 2
(happened before but service
pack 2 now allows error reporter
to work)

What happens:

Open new document
Close the document
The save dialog is presented
Cancel

CRASH

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-09-20 11:21:01 -0700
Application Name: Microsoft Word
Application Version: 11.2.0.050714
Module Name: MCPCoreZ
Module Version: 11.2.0.050718
Module Offset: 0x000015f8
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x007356b8 in (MCPCoreZ + 0x000015f8)
# 2 0x0059fdc0 in (MCPZ.stb + 0x0002f150)
# 3 0x0059fc6c in (MCPZ.stb + 0x0002effc)
# 4 0x0059fc20 in (MCPZ.stb + 0x0002efb0)
# 5 0x02146f14 in (Microsoft Word + 0x001274b4)
# 6 0x0214631c in (Microsoft Word + 0x001268bc)
# 7 0x02145f3c in (Microsoft Word + 0x001264dc)
# 8 0x02145a74 in (Microsoft Word + 0x00126014)
# 9 0x020ab440 in (Microsoft Word + 0x0008b9e0)
# 10 0x020ab9d8 in (Microsoft Word + 0x0008bf78)
# 11 0x01020cb8 in (Microsoft_Office_2001Z + 0x0000a728)

# 12 0x025ef718 in (Microsoft Word + 0x005cfcb8)
# 13 0x0212eedc in (Microsoft Word + 0x0010f47c)
# 14 0x021d4dd4 in (Microsoft Word + 0x001b5374)
# 15 0x02822f1c in (Microsoft Word + 0x008034bc)
# 16 0x020ac09c in (Microsoft Word + 0x0008c63c)
# 17 0x01020cb8 in (Microsoft_Office_2001Z + 0x0000a728)
# 18 0x0105a444 in (Microsoft_Office_2001Z + 0x00043eb4)
# 19 0x0102e3e8 in (Microsoft_Office_2001Z + 0x00017e58)

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John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410