T
J
John McGhie
Sorry, your question did not appear. Please try again.
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John McGhie, Consultant Technical Writer
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McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
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John McGhie, Consultant Technical Writer
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McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
T
TomX
Sorry about that, John. Not sure what happened (I can see my question fine) but here goes:
I'm having a good deal of trouble with Word 2004 freezing on my Intel iMac whenever I try to open a saved file or edit my Word preferences. I have the latest updated version of Word 2004 and I'm running Leopard OS 10.5.2. I've tried everything -- trashing preferences, repairing permissions, replacing the Normal template, adding a new User profile -- nothing helps. I want to do a clean install of Office 2004 but I don't know what hidden files I might need to trash in order to do a truly clean install. Can someone help me with a list of exactly what to get rid of, and where to find it? This way I can reinstall from my CD, run the updates, and get my life back to normal!
Many, many thanks in advance for your time and your help -- Tom
I'm having a good deal of trouble with Word 2004 freezing on my Intel iMac whenever I try to open a saved file or edit my Word preferences. I have the latest updated version of Word 2004 and I'm running Leopard OS 10.5.2. I've tried everything -- trashing preferences, repairing permissions, replacing the Normal template, adding a new User profile -- nothing helps. I want to do a clean install of Office 2004 but I don't know what hidden files I might need to trash in order to do a truly clean install. Can someone help me with a list of exactly what to get rid of, and where to find it? This way I can reinstall from my CD, run the updates, and get my life back to normal!
Many, many thanks in advance for your time and your help -- Tom
J
John McGhie
Thanks Tom:
It's a bug in the web interface. It doesn't always pass things on to those
of us working on the Newsgroup Server. Someone is about to take it out the
back and have a little "chat" with it...
Whatever you do, avoid re-installing
I'll explain why down below.
I think your problem is the difference between your Normal.dotm template and
your Word preferences file. So: Only two files need the treatment.
However, this procedure takes the lot out, so we can be sure we have got the
problem:
OK, when you installed Word 2008, it imported some settings from Word 2004,
and I wish it hadn't, because that's what is causing this problem.
Please:
1) Quit all Microsoft applications.
2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.
3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
~/User/Library/Application Support/Microsoft/Office/User Templates/
4) If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
User/Library/Preferences/com.Microsoft.Word.plist
User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)
5) Now re-start Word 2008 and it should be OK.
Be thorough with this, if you leave any of these files behind Word 2008 will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.
Re-Installing:
³Re-installing" Office on the Mac has no effect unless you run Remove Office
first. It usually does nothing, but it can make your problems WORSE!.
That's because problems with Office are not caused by damage to the Office
program files, they're caused by wrong information in the settings files
(the .plist files) which are not part of "Office". The settings files are
files that notionally you (the user) create.
They do not exist on the CD. Settings files are generated when each of the
Office Applications first runs.
Unless you run the Remove Office application, they remain on the disk, they
are not re-created, and they continue to contain the bad values that are
causing the problems.
Hope this helps
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
It's a bug in the web interface. It doesn't always pass things on to those
of us working on the Newsgroup Server. Someone is about to take it out the
back and have a little "chat" with it...
Whatever you do, avoid re-installing
I'll explain why down below.I think your problem is the difference between your Normal.dotm template and
your Word preferences file. So: Only two files need the treatment.
However, this procedure takes the lot out, so we can be sure we have got the
problem:
OK, when you installed Word 2008, it imported some settings from Word 2004,
and I wish it hadn't, because that's what is causing this problem.
Please:
1) Quit all Microsoft applications.
2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.
3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
~/User/Library/Application Support/Microsoft/Office/User Templates/
4) If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
User/Library/Preferences/com.Microsoft.Word.plist
User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)
5) Now re-start Word 2008 and it should be OK.
Be thorough with this, if you leave any of these files behind Word 2008 will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.
Re-Installing:
³Re-installing" Office on the Mac has no effect unless you run Remove Office
first. It usually does nothing, but it can make your problems WORSE!.
That's because problems with Office are not caused by damage to the Office
program files, they're caused by wrong information in the settings files
(the .plist files) which are not part of "Office". The settings files are
files that notionally you (the user) create.
They do not exist on the CD. Settings files are generated when each of the
Office Applications first runs.
Unless you run the Remove Office application, they remain on the disk, they
are not re-created, and they continue to contain the bad values that are
causing the problems.
Hope this helps
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
T
TomX
John, THANK YOU! In spite of the fact that I'm still using Word 2004 (not 2008) your instructions helped me find and fix what I needed to fix. I'm up and running normally again, and I thank you most sincerely! Frankly -- YOU ROCK! -- Tom
B
Beth Rosengard
Hi Tom,
John missed the Word 2004 reference so his (otherwise very good) advice
won't help.
In this case I think that doing a full removal and reinstallation of Office
2004 *is* a good idea, considering everything you've already tried. You
need to use the Remove Office tool (HD/Applications/Microsoft Office
2004/Additional Tools/Remove Office) to get a clean removal. See this
article for all the steps:
<http://word.mvps.org/Mac/RemoveReinstall.html>
--
***Please always reply to the newsgroup!***
Beth Rosengard
Mac MVP
Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>
John missed the Word 2004 reference so his (otherwise very good) advice
won't help.
In this case I think that doing a full removal and reinstallation of Office
2004 *is* a good idea, considering everything you've already tried. You
need to use the Remove Office tool (HD/Applications/Microsoft Office
2004/Additional Tools/Remove Office) to get a clean removal. See this
article for all the steps:
<http://word.mvps.org/Mac/RemoveReinstall.html>
--
***Please always reply to the newsgroup!***
Beth Rosengard
Mac MVP
Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>
J
John McGhie
Thanks Tom:
Sorry about that: we're burning the midnight oil a bit at the moment and I
went a bit cross-eyed
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
Sorry about that: we're burning the midnight oil a bit at the moment and I
went a bit cross-eyed
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
P
Phillip Jones
Burning the candle at both ends, huh?
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Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
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<http://www.vpea.org>
John said:Thanks Tom:
Sorry about that: we're burning the midnight oil a bit at the moment and I
went a bit cross-eyed
Cheers
--
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Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
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If it's "fixed", don't "break it"!
mailto
[email protected]<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
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<http://www.vpea.org>
P
powerbook911
Is it bad to keep 2004 & 2008 on the same system then?
J
John McGhie
No. It is "good". But there are considerations.
To answer the question, we need to know what type of CPU you have (Intel or
Power PC?), what version of OS you are using (three digits please: e.g. OS
10.5.2) and which version of Word you are using (again, three digits please)
Get the OS version from the Apple menu, and the Word version from the About
item on the Word menu.
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]
To answer the question, we need to know what type of CPU you have (Intel or
Power PC?), what version of OS you are using (three digits please: e.g. OS
10.5.2) and which version of Word you are using (again, three digits please)
Get the OS version from the Apple menu, and the Word version from the About
item on the Word menu.
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]