Word 2004 copying kills Citrix 6.30 client!

[Steve Maser]

Hello all,

A user pointed this out to me and I can reproduce it on multiple
machines.

Under 10.3.5...

Open up a Citrix 6.30.x connection to your target connection.

Open a Word 2004 document that's semi-large (1-2 pages)

Do a "select all" in Word.

Do a "Copy"

Citrix will unexpectedly crash.


Anybody else see this? Anybody know of a workaround?

It's not RAM-dependent, either. The laptop I tested this on had 256M
RAM and Citrix crashes. Bumped it to 512M RAM -- still crashed.

Help! Does MAIS have a direct technical contact with Citrix? If so,
can they contact them about this bug?

- Steve

 

[Fredrik Wahlgren]

Hello all,

A user pointed this out to me and I can reproduce it on multiple
machines.

Under 10.3.5...

Open up a Citrix 6.30.x connection to your target connection.

Open a Word 2004 document that's semi-large (1-2 pages)

Do a "select all" in Word.

Do a "Copy"

Citrix will unexpectedly crash.


Anybody else see this? Anybody know of a workaround?

It's not RAM-dependent, either. The laptop I tested this on had 256M
RAM and Citrix crashes. Bumped it to 512M RAM -- still crashed.

Help! Does MAIS have a direct technical contact with Citrix? If so,
can they contact them about this bug?

- Steve

I think I know a workaround. There is a setting in citrix which determines
whether what you can use Copy&paste between the local session and the Citrix
Session. With this setting on, you can copy the content of a Citrix Word
document and paste into Word on your PC. At least, that's how it's meant to
work. The workaround is to turn this setting off.

/ Fredrik

 

[Steve Maser]

I think I know a workaround. There is a setting in citrix which determines
whether what you can use Copy&paste between the local session and the Citrix
Session. With this setting on, you can copy the content of a Citrix Word
document and paste into Word on your PC. At least, that's how it's meant to
work. The workaround is to turn this setting off.

/ Fredrik

I've used the "Citrix ICA Client Editor" to check the settings of my
connection profile as well as the "Default Settings" for the app.

I'm not seeing this here.

Is this something that would have to be manually set in the preference
file?

- Steve

 

[Fredrik Wahlgren]

I've used the "Citrix ICA Client Editor" to check the settings of my
connection profile as well as the "Default Settings" for the app.

I'm not seeing this here.

Is this something that would have to be manually set in the preference
file?

- Steve

I don't rememeber where this setting can be found. Preferences seems like a
good place. I had this problem at work. Suddenly, our application didn't
work for one of our customers when enteering data into a spreadsheet like
componenet. Eventually, the solution was to disable opy&Paste between local
programs and those that ran on the citrix server. I no longer work for that
company and this happened a few years ago. I do remember that the setting
was available from the Start menu on Windows.

/ Fredrik

 

[Rudy Kohut]

Check out the Citrix Knowledge Base at www.citrix.com/support. If you enter
the search terms "cut paste" you will see that there are a lot of issues
with this function on all platforms including the Mac but also affecting
Windows apps. The remedy lies at the server end usually from what I can see.

Rudy

 

[Steve Maser]

Check out the Citrix Knowledge Base at www.citrix.com/support. If you enter
the search terms "cut paste" you will see that there are a lot of issues
with this function on all platforms including the Mac but also affecting
Windows apps. The remedy lies at the server end usually from what I can see.

Rudy

You might be right.

If I just launch the Citrix *program* and cut/paste freely from Word
2004 SP1 -- the program just sits open.

It's only when I have a connection to my remote server up (and I don't
even have to be logged in), that the program will quit.

- Steve