Word 2004 crashes after start-up

[JerMac]

This issue affects MSWord only, and appeared after one week working with the
new 2004 release. MSWord hangs after having opened a document, any document
(I tried various).
I ran a check on my system with TechTool pro v4, repaired permissions,
emptied the cache, but still the same trouble.

The crash logs were automatically sent to Microsoft. Support suggested to
remove and the re-install the whole Office suite, which I did, but it did
not improve the situation, Word still hangs after having opened a document.

I work on a G4/400 @Mac OS 10.3.4. Units attached to my Mac: printer,
screen, mouse, wacom pen, USB hub. I haven't had any problems with the
previous release of Office nor Word.

The console displays always the same error:
2004-06-22 22:53:28.700 Microsoft Error Reporting[903] CFLog (21): Cannot
find executable for CFBundle 0x14f4f0
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)
2004-06-22 22:53:28.709 Microsoft Error Reporting[903] CFLog (21): Cannot
find executable for CFBundle 0x151460
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)


Jeroen

 

[Beth Rosengard]

Hi Jeroen,

You could have a conflict with an Add-in or it could be a font problem.

To check the first possibility, quit Word and open Word¹s Startup folder:
/Applications/Microsoft Office (X or 2004)/Office/Startup/Word. Drag the
contents to the Desktop. If the problem disappears, add them back in one by
one until you find the culprit. EndNote's CWYW and Adobe's PDFMaker are the
most frequent offenders.

To test your fonts, see here: <http://support.microsoft.com/?kbid=313535>

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[JerMac]

Hi Beth,

Thanks for your suggestion. The Word Start up folder is completely empty, so
that's not applicable in my case. I checked for duplicate fonts in Home and
System and OS9 System folders but couldn't find any. I don't have both
packages that you mention.
I checked other software installed last week, but these were updates only.

It remains a riddle to me, but a tough one to solve, actually.

Jeroen

 

[Beth Rosengard]

Hi Jeroen,

It could be a corrupt, not just duplicate, font. Did you follow the
procedures in the article I referred you to?

On the other hand, re-reading your original post, I may have mis-diagnosed
since you say the problem occurs when opening a document, not when opening
Word. I wonder if the problem could be in your Normal template or your
preferences. Try testing them:

1) Quit Word and navigate to your Normal template which should be in
~/Microsoft User Data/Normal. Rename Normal to something else (like
OldNormal), then relaunch Word. If this fixes the problem but you have
customizations, etc, in OldNormal that you want to maintain, you can use
Organizer to transfer those from OldNormal to the newly-created Normal
template. Then you can trash the old renamed file. To learn how to use
Organizer, see here (if you're using Safari you may have to refresh the page
a couple times):
<http://word.mvps.org/FAQs/WordMac/MacWordNormalTemplate.htm>

If this doesn't fix the problem, quit Word again, trash the new Normal and
rename OldNormal back to Normal.

2) To test your Preference files, quit *all* Office Applications.
Navigate to ~/Library/Preferences/Microsoft/. Drag to the desktop the
following files: com.microsoft.Word.prefs.plist,
com.microsoft.Office.prefs.plist and Microsoft Component Preferences. When
you restart Word, these files will be recreated. If all is well, you can
trash the old files. You will have to reset some Preferences and
AutoCorrect settings.

If this doesn't help, you can trash the new files and rename the old ones
back.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[JerMac]

Microsoft Support here in The Netherlands suggested to try and see whether
the problem persists when I would generate a new user account. To my
surprise Word does run now again without any problem under the new account.
But, I do remain cautious as this incident occurred one week after working
with the new Office suite.

Jeroen