Word 2004 crashing on startup

[karynv]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Suddenly, Word 2004 crashes immediately: if I try to open an existing document and if I open it and open a new word document from the gallery. Excel does work.

I simplified my fonts collection and deleted the word plist and a few Word Preferences files in my user Preferences folder. Repaired permissions.
Restarted computer. Here's the crash report for Apple that comes up.

Desperate!!

Process: Microsoft Word [8608]
Path: /Applications/Microsoft Office 2004/Microsoft Word
Identifier: com.microsoft.Word
Version: 080429 (11.5.0)
Code Type: PPC (Translated)
Parent Process: launchd [79]

Date/Time: 2008-09-08 20:18:10.230 -0700
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb80bc688 0xb8000000 + 771720
1 translate 0xb80b7007 0xb8000000 + 749575
2 translate 0xb80d49c0 0xb8000000 + 870848
3 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 1:
0 ??? 0x800bc4a6 0 + 2148254886
1 ??? 0x800c3c9c 0 + 2148285596
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed6f5 0 + 2148456181
4 ??? 0x800ed5b2 0 + 2148455858

Thread 2:
0 translate 0xb81529ef spin_lock_wrapper + 90931
1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935
2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118
3 translate 0xb80bdb8b 0xb8000000 + 777099
4 translate 0xb80b7007 0xb8000000 + 749575
5 translate 0xb80d49c0 0xb8000000 + 870848
6 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 3:
0 translate 0xb815289e spin_lock_wrapper + 90594
1 translate 0xb816e8a7 CallPPCFunctionAtAddressInt + 84547
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb80b6c78 ecx: 0x00000000 edx: 0x00000000
edi: 0x80303848 esi: 0x8080d180 ebp: 0xb7fffa08 esp: 0xb7fffa00
ss: 0x0000001f efl: 0x00010202 eip: 0xb80bc688 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.03
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office 2004/Microsoft Word
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb011cd60, 0xb815289e)
0x928158c0: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
0x933bee6c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244
0x933bec40: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432
0x933f0cb4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TimerThread + 72
0x92863e8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

 

[vrajarenudas]

Same story. What to do?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-09 10:07:50 +0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x0000a0d5
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x0000a0d5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9171a0d5 in _SetPortForeColor + 0x00000029 (QD + 0x0000a0d5)
# 2 0x9171a051 in _ForeColor + 0x00000031 (QD + 0x0000a051)
# 3 0x930a20c5 in _NormalizeColorAndPen + 0x00000023 (HIToolbox + 0x002bb0c5)
# 4 0x92e04fee in GetWindowDefinitionRegion(WindowData*, unsigned short, OpaqueRgnHandle*) + 0x00000034 (HIToolbox + 0x0001dfee)
# 5 0x92e04ea5 in FetchRegions(WindowData*, Rect*, Rect*) + 0x00000027 (HIToolbox + 0x0001dea5)
# 6 0x92e0483e in CalculateWindowRegions(WindowData*, bool) + 0x00000074 (HIToolbox + 0x0001d83e)
# 7 0x92e34453 in WindowData::MoveResizeRgns(short, short, short, short, bool) + 0x000000C7 (HIToolbox + 0x0004d453)

 

[CyberTaz]

Hi Karyn -

I'm not particularly astute at interpreting crash logs but it does appear to
be more of a system error than a Word error. My first step would be to start
up the Mac from the OS X install disk & run Disk Utility - Repair Disk [not
repair disk permissions]. If any errors are found run the utility again
until it reports to be error free. I doubt that will be the total fix,
however so...

If that doesn't resolve it go to the Apple Downloads site & get the Leopard
10.5.4 COMBO updater as well as any other hardware/firmware updates that may
be available for your breed of Mac. Additionally there is one more Office
update you appear to be missing (11.5.1) so get that applied next. Repair
permissions afterward & restart.

Let us know how you make out.

HTH |:>)
Bob Jones
[MVP] Office:Mac

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Suddenly, Word 2004 crashes immediately: if I try to open an existing document
and if I open it and open a new word document from the gallery. Excel does
work.

I simplified my fonts collection and deleted the word plist and a few Word
Preferences files in my user Preferences folder. Repaired permissions.
Restarted computer. Here's the crash report for Apple that comes up.

Desperate!!

Process: Microsoft Word [8608]
Path: /Applications/Microsoft Office 2004/Microsoft Word
Identifier: com.microsoft.Word
Version: 080429 (11.5.0)
Code Type: PPC (Translated)
Parent Process: launchd [79]

Date/Time: 2008-09-08 20:18:10.230 -0700
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb80bc688 0xb8000000 + 771720
1 translate 0xb80b7007 0xb8000000 + 749575
2 translate 0xb80d49c0 0xb8000000 + 870848
3 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 1:
0 ??? 0x800bc4a6 0 + 2148254886
1 ??? 0x800c3c9c 0 + 2148285596
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed6f5 0 + 2148456181
4 ??? 0x800ed5b2 0 + 2148455858

Thread 2:
0 translate 0xb81529ef spin_lock_wrapper + 90931
1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935
2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118
3 translate 0xb80bdb8b 0xb8000000 + 777099
4 translate 0xb80b7007 0xb8000000 + 749575
5 translate 0xb80d49c0 0xb8000000 + 870848
6 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 3:
0 translate 0xb815289e spin_lock_wrapper + 90594
1 translate 0xb816e8a7 CallPPCFunctionAtAddressInt + 84547
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb80b6c78 ecx: 0x00000000 edx: 0x00000000
edi: 0x80303848 esi: 0x8080d180 ebp: 0xb7fffa08 esp: 0xb7fffa00
ss: 0x0000001f efl: 0x00010202 eip: 0xb80bc688 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.03
Args:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
/Applications/Microsoft Office 2004/Microsoft Word
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb011cd60, 0xb815289e)
0x928158c0: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
0x933bee6c:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carbon
Core.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244
0x933bec40:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carbon
Core.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432
0x933f0cb4:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carbon
Core.framework/Versions/A/CarbonCore : _TimerThread + 72
0x92863e8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp :
+ 0

 

[karynv]

OK. I ran Disk Utility and Hardware Check. I reinstalled Mac OSX latest version. I reinstalled Word and applied all updates. I cleaned all my font caches and turned off all but the system fonts. I repaired permissions. I can't think of anything else to do!

Identical result every time: crash as soon as the document (new or existing) begins to open.

 

[CyberTaz]

Hi Karyn -

If you notice there was absolutely no suggestion in my reply pertaining to
reinstalling Office I'm glad you took the additional initiative to
reapply the updates, but reinstalling does absolutely no good unless you do
a proper Removal first. Even at that, reinstalling Office is a last resort
on a Mac... The application files are the only ones replaced & they are
rarely the ones causing the problem.

Cleaning the font caches was a good idea but turning off all but System
fonts was a step too far. Office relies on some fonts *it* installs, so I'd
suggest you turn them back on. Use Font Book to resolve duplicates & check
for damaged fonts. Unless it finds errors fonts shouldn't be the problem.

Then shut down your Mac for a few minutes & go from there.

What would have been the next step is to test your Normal template, so
proceed to that after the above. Make sure Word isn't running at the time
you do. Guidelines for doing so are on the following page:

http://word.mvps.org/mac/MacWordNormal.html

Regards |:>)
Bob Jones
[MVP] Office:Mac