Word 2004 freezing clicking file - Open

[jetb2]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Office 2004 (fully patched) on Leopard 10.5.5 (fully patched)

In Word clicking File - Open causes the BBOD and freezes Word. Eventually a window opens but it's the Finder window with empty columns that go off each side to infinity (you can drag the window left or right and all it's just empty column after column). The same thing happens if I go to Word Preferences and click Documents/File Locations - Modify. I went to the Library and ditched the Word pref file but that didn't solve the issue. If I open a document any other way it works fine but somehow the location (or lack thereof?) is causing Word to crash.

Thoughts?

Thanks, Jim

 

[John McGhie]

That's a corrupt preference, I suspect.

See here:
http://word.mvps.org/Mac/DamagedPrefs.html

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Office 2004 (fully patched) on Leopard 10.5.5 (fully patched)

In Word clicking File - Open causes the BBOD and freezes Word. Eventually a
window opens but it's the Finder window with empty columns that go off each
side to infinity (you can drag the window left or right and all it's just
empty column after column). The same thing happens if I go to Word Preferences
and click Documents/File Locations - Modify. I went to the Library and ditched
the Word pref file but that didn't solve the issue. If I open a document any
other way it works fine but somehow the location (or lack thereof?) is causing
Word to crash.

Thoughts?

Thanks, Jim

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John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]