Word 2004, printing issue

G

Gary Stein

I am trying to print a travel itinerary from AirTran. I copied, pasted, and
edited it with word.

However it is printing "trash" and blanks. I reformatted it, but its
still "trash" and blanks.

THANKs,
Gary

(e-mail address removed)

Mac iBook 1 GHz
ram: 512
OS: 10.4.4
Office 2004
Printer: HP OfficeJet 6110
 
J

John McGhie [MVP - Word and Word Macintosh]

Sorry Gary: You have not provided enough information for me to know what is
wrong.

What do you see ion the Screen in Print Layout mode?

What do you see on the screen in Print Preview?

Is what you see the same as what you print?

What do you mean by "Trash"?

If you turn on Show/Hide, what do you see in the "blanks": Spaces? Tabs?
TableCells? No character at all?

I need a better description to help you.

Cheers


I am trying to print a travel itinerary from AirTran. I copied, pasted, and
edited it with word.

However it is printing "trash" and blanks. I reformatted it, but its
still "trash" and blanks.

THANKs,
Gary

(e-mail address removed)

Mac iBook 1 GHz
ram: 512
OS: 10.4.4
Office 2004
Printer: HP OfficeJet 6110

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410
 
G

Gary Stein

John,
Sorry I will answer your questions in order.

a) Print Layout,Preview and print screens, all look "normal".

b) trash; lines of type/words that have no meaning or relevance to
what I'm trying to print.

c) show/hide: arrows, the paragraph symbol and periods.

d) also, when I click the save disk, there is no sound,
how can I get sound ?

Gary
 
J

John McGhie [MVP - Word and Word Macintosh]

Hi Gary:

OK, let's start unpicking this:

To get your sound back, go to Word>Preferences>General and turn on "Provide
feedback with sound".

Go through your document looking at the arrows. These are tab characters.
They are trying to line the text up in columns. If you have not set up tabs
for your document, or the web page was a different width to your document,
the tabs will be in the wrong place, producing strange gaps in the text.

Try using Format>Document to set the Layout to "Landscape", giving you a
document that is wider than it is tall, like most web pages.

The "periods" may be periods, or they may be "spaces". In Show All, spaces
are displayed as very small periods. Try deleting them if you do not need
them.

The fact that the text that is coming out of the printer is not the text
that appears on the screen is a much larger problem. This may be caused by
character formatting in invisible colours or hidden characters.

To prove this, File>Save as... And save the document in Format = "Text Only
with line breaks". Quit Word. Restart Word (we need to ensure that we know
which version of the document is in the memory) and open the Text Only
version. Print that, from both TextEdit and from Word.

What happens then? If what you see is what you print then, go back to the
Word Document version of your file, select all of the text and use
Edit>Clear>Clear formatting. That will remove all of the formatting from
the document, including the formatting that is preventing the text from
printing. You can then reformat the document.

If that doesn't fix it, please get back to us with what is happening now:
this is a complex problem, we may need a few more steps to fix it.

cheers


John,
Sorry I will answer your questions in order.

a) Print Layout,Preview and print screens, all look "normal".

b) trash; lines of type/words that have no meaning or relevance to
what I'm trying to print.

c) show/hide: arrows, the paragraph symbol and periods.

d) also, when I click the save disk, there is no sound,
how can I get sound ?

Gary

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410
 
G

Gary Stein

John,
It still is not printing. Now the problem has "spread" to other
documents that worked before. I recently upgraded to Office 2004
(educational) and this is the first time I have tried to print.

This is what prints out; page 1


%!PS-Adobe-3.0
%RBINumCopies: 1
%%Pages: (atend)
%APL_DSC_Encoding: UTF8

This is what prints out; page 2

dup 51 /o put
dup 52 /O put
dup 53 /l put
dup 54 /d put
dup 55 /M put

it continues to dup 88, with a letter of a symbol spelled out, followed by
put. Then more "trash" followed by random letters and numbers.



HELP !!

Gary
 
J

John McGhie [MVP - Word and Word Macintosh]

Hi Gary:

I am pretty certain that means you are sending PostScript to a
non-PostScript printer.

1) Check your printing from TextEdit. Is it OK there? Use File>Print..
And write down the name of the printer that appears there.

2) Now try File>Print from Word. Does the name of the printer match the
one you saw in TextEdit, character for character?

If not, can you select the printer that you saw in TextEdit? Does that one
work?

Several people on Tiger have reported problems with the HP Printer Driver.
I suggest that you remove the HP printer driver, and re-add it. Some people
have reported that they had to go BACK a version on the HP driver to get it
to work in Tiger. You may want to try that.

Cheers

John,
It still is not printing. Now the problem has "spread" to other
documents that worked before. I recently upgraded to Office 2004
(educational) and this is the first time I have tried to print.

This is what prints out; page 1


%!PS-Adobe-3.0
%RBINumCopies: 1
%%Pages: (atend)
%APL_DSC_Encoding: UTF8

This is what prints out; page 2

dup 51 /o put
dup 52 /O put
dup 53 /l put
dup 54 /d put
dup 55 /M put

it continues to dup 88, with a letter of a symbol spelled out, followed by
put. Then more "trash" followed by random letters and numbers.



HELP !!

Gary

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410
 

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