Word 2004 - Unable to save document

[Sandy]

I am having problems in Word 2004 where I get an error message "The
disk is full. Free some space on this drive, or save the document on
another disk....." We recently upgraded to OS X on a mini mac using
Tiger. The word version is 11.2. We do not have Norton installed. A
coworker, using the same exact system, hasn't had this problem. It's
unpredictable. I can go along saving documents, and then all of a
sudden it will give me the error message and I will end up losing all
my document since there is no way to save it.

I would appreciate any help you can give. Thanks.

 

[Beth Rosengard]

I am having problems in Word 2004 where I get an error message "The
disk is full. Free some space on this drive, or save the document on
another disk....." We recently upgraded to OS X on a mini mac using
Tiger. The word version is 11.2. We do not have Norton installed. A
coworker, using the same exact system, hasn't had this problem. It's
unpredictable. I can go along saving documents, and then all of a
sudden it will give me the error message and I will end up losing all
my document since there is no way to save it.

I would appreciate any help you can give. Thanks.

Hi Sandy,

As far as I know, Microsoft has never completely solved the Disk Full
problem in Word 2004. In fact, MSFT's Rob Daly has asked for help with
this. See the post below for more. This was almost a year ago but I don't
believe the status of the bug has changed.

Otherwise, be sure you have fully updated Office.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>

===============
If you can reproduce the issue consistently with the same steps every time,
here are my suggestions (you may be very helpful in providing information
for us to track down more of the ugly heads that this has been rearing this
time round).

(a) Save a system profile of your machine and send it to me
(b) Type up an *exact* step by step description of the things you do to get
to the bug (no detail is too small)
(c) When you encounter the bug, open up the Terminal app and type 'lsof';
this lists the open files - see if there is an unusual amount of files, or
multiple instances of one file

Some questions:
Are you writing docs with multiple languages?
Are you running any background third party software (like Norton anti-virus,
CopyPaste, SpellCatcher and the like)?
Does this happen with every document or just some? If it's just some, do
they have anything in common (like one piece of content, orgcharts, made in
winword, etc etc)?
Any other info that may help?

If you can reproduce this issue with one or more docs, I would love if you
could share. That way we can try to get to the root of the issue here by
actually reproducing it. Unfortunately, this issue is a slippery customer
and we have been trying to pin it down for a long time. We fix some parts of
it and others pop up. It is likely that there may not be one specific cause,
but more likely there are a large number of vectors to hit the same
weakness.

Thanks in advance for your help,

 

[Corentin Cras-Méneur]

Otherwise, be sure you have fully updated Office.

And MacOS X (I suspect the problem is realted to issues in the System).

Corentin

 

[Florian Hartge]

I do have the most current available versions of Office 2004 and OS X. The
problem still occurs when I try to save a file.
Is there at least some known workaround? This bug really bothers me while I
should be doing some work.
Any help would be appreciated.

Kind regards,
Florian

 

[John McGhie [MVP - Word and Word Macintosh]]

Read Beth's post in the same thread. She's got all the latest information
on this bug: we and Microsoft have been chasing it for more than a year.

It's a bug in Apple OS X. The latest update to Office 2004 from Microsoft
added some fixes to try to deal with it, but really there's not much
Microsoft can do since the problem is occurring in Apple code.

Apple put out a fix recently that was supposed to "improve" it.

I have not upgraded beyond OS 10.3.9 because of this problem, and I won't
until I hear that it has really been fixed. If you had the opportunity to
back-grade to OS 10.3, you might find that this particular problem would not
occur. No guarantees....

Sorry to be no help at all

I do have the most current available versions of Office 2004 and OS X. The
problem still occurs when I try to save a file.
Is there at least some known workaround? This bug really bothers me while I
should be doing some work.
Any help would be appreciated.

Kind regards,
Florian

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410