Word 2004 will not launch

[Bill Weylock]

I decided to use something called SuperDuper to set up a ³smart clone² of my
system so that I could install some beta software and try it out without
risking pollution of my main system installation.

The process is to make a bootable clone of everything but the Users and
Application folders, accessing them through aliases.

I am booting to the cloned system, which is on a special partition of a
FW400 external drive. Nothing else is in the partition.

No problems except one big one. Word will not launch. Explorer, Excel, and
PowerPoint launch with no problem. I¹m using Explorer to post this.

Word does start up, but immediately after the splash screen, I get a ³word
has encountered a problem² dialog.

The Console gives me the following error log message:

2005-03-01 11:44:16.863 Microsoft Error Reporting[18051] CFLog (21): Cannot
find executable for CFBundle 0x14af80
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)

When I first booted from the clone, I got a message about a problem with
Database Daemon, but I don¹t remember the text. Database Daemon is running
as far as I can tell (Activity Monitor).

Any ideas for me?

Something about this rings a bell with me. Seems as if someone has posted
something similar before. I couldn¹t find it, so pardon me if you have
already answered this.

Been away for over a week. Sorry I haven¹t been able to be annoying for a
while.

Most grateful for advice, lectures, or even solutions.


Best,


- Bill


Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[Paul Berkowitz]

Well, I use SuperDuper! too - also "Shared Users and Applications" mode -
and I have no problem launching Word from the cloned partition. So I don't
think it has anything to do with SD, Bill.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.



From: Bill Weylock <[email protected]>
Newsgroups: microsoft.public.mac.office.word
Date: Tue, 01 Mar 2005 13:48:12 -0800
Subject: Word 2004 will not launch

I decided to use something called SuperDuper to set up a ³smart clone² of my
system so that I could install some beta software and try it out without
risking pollution of my main system installation.

The process is to make a bootable clone of everything but the Users and
Application folders, accessing them through aliases.

I am booting to the cloned system, which is on a special partition of a
FW400 external drive. Nothing else is in the partition.

No problems except one big one. Word will not launch. Explorer, Excel, and
PowerPoint launch with no problem. I¹m using Explorer to post this.

Word does start up, but immediately after the splash screen, I get a ³word
has encountered a problem² dialog.

The Console gives me the following error log message:

2005-03-01 11:44:16.863 Microsoft Error Reporting[18051] CFLog (21): Cannot
find executable for CFBundle 0x14af80
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)

When I first booted from the clone, I got a message about a problem with
Database Daemon, but I don¹t remember the text. Database Daemon is running
as far as I can tell (Activity Monitor).

Any ideas for me?

Something about this rings a bell with me. Seems as if someone has posted
something similar before. I couldn¹t find it, so pardon me if you have
already answered this.

Been away for over a week. Sorry I haven¹t been able to be annoying for a
while.

Most grateful for advice, lectures, or even solutions.


Best,


- Bill


Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[Beth Rosengard]

Hi Bill,

I assume you already Repaired Disk Permissions?

Matt Neuburg has posted that the Framework error can mean that permissions
are wrong on the Microsoft User Data (MUD) folder. You have to change this
manually (using Get Info). It could also be that the files in the Identity
folder (within the MUD) are locked, so check there too and make sure that
Owner shows your name.

John McGhie once posted about Word X that he got this error when he had an
old Framework file live in the Trash after removing Office. So be sure your
trash is empty too.

Good luck .

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>

 

[Beth Rosengard]

Hi again,

I just realized (duh!) that if it were a permissions/locked issue, you
wouldn¹t be able to open *any* of the Office apps, not just Word. So it
isn¹t that.

I know it doesn¹t seems to make sense, but crash-on-launch is most often due
to font conflicts or corruption. I know you probably didn¹t change your
fonts during the SuperDuper procedure, but that doesn¹t mean a font issue
couldn¹t have arisen. If no better suggestion surfaces, you should probably
try testing for corrupt and/or duplicate fonts. See the following URL for
the procedure (and a few other possibilities):
<http://word.mvps.org/MacWordNew/DiagnoseYourProblem.htm>. Look at the
first section of the table.

Beth

Hi Bill,

I assume you already Repaired Disk Permissions?

Matt Neuburg has posted that the Framework error can mean that permissions are
wrong on the Microsoft User Data (MUD) folder. You have to change this
manually (using Get Info). It could also be that the files in the Identity
folder (within the MUD) are locked, so check there too and make sure that
Owner shows your name.

John McGhie once posted about Word X that he got this error when he had an old
Framework file live in the Trash after removing Office. So be sure your trash
is empty too.

Good luck .

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>

I decided to use something called SuperDuper to set up a ³smart clone² of my
system so that I could install some beta software and try it out without
risking pollution of my main system installation.

The process is to make a bootable clone of everything but the Users and
Application folders, accessing them through aliases.

I am booting to the cloned system, which is on a special partition of a FW400
external drive. Nothing else is in the partition.

No problems except one big one. Word will not launch. Explorer, Excel, and
PowerPoint launch with no problem. I¹m using Explorer to post this.

Word does start up, but immediately after the splash screen, I get a ³word
has encountered a problem² dialog.

The Console gives me the following error log message:

2005-03-01 11:44:16.863 Microsoft Error Reporting[18051] CFLog (21): Cannot
find executable for CFBundle 0x14af80
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)

When I first booted from the clone, I got a message about a problem with
Database Daemon, but I don¹t remember the text. Database Daemon is running as
far as I can tell (Activity Monitor).

Any ideas for me?

Something about this rings a bell with me. Seems as if someone has posted
something similar before. I couldn¹t find it, so pardon me if you have
already answered this.

Been away for over a week. Sorry I haven¹t been able to be annoying for a
while.

Most grateful for advice, lectures, or even solutions.


Best,


- Bill


Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[Bill Weylock]

Thanks, Paul.

I¹m about to answer Beth¹s suggestions.

I did get a login error something like this... ³Application Database Daemon
did not start up because of a shared library error².

Does that tell you anything?

Well, I use SuperDuper! too - also "Shared Users and Applications" mode - and
I have no problem launching Word from the cloned partition. So I don't think
it has anything to do with SD, Bill.

Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[Bill Weylock]

Beth ­


Just restarted and saw the following logon error message:

(heavily paraphrased) ³Application Database Daemon did not start up because
of a shared library error².

Does that tell you anything?

I did find that the permissions on the MUD gave me (by name) read/write
privileges, with the same true for the Identity folder. In both cases,
however, the permissions settings were locked. I clicked and unlocked the
little brass lock icon. Will that make a difference?

I¹m certainly going to try it out while waiting for an answer.

There was nothing in the trash. I did repair disk permissions and even did a
Re-prebind.

Wow.

Thanks again.


Best,


- Bill

Hi Bill,

I assume you already Repaired Disk Permissions?

Matt Neuburg has posted that the Framework error can mean that permissions are
wrong on the Microsoft User Data (MUD) folder. You have to change this
manually (using Get Info). It could also be that the files in the Identity
folder (within the MUD) are locked, so check there too and make sure that
Owner shows your name.

John McGhie once posted about Word X that he got this error when he had an old
Framework file live in the Trash after removing Office. So be sure your trash
is empty too.

Good luck .

Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[Bill Weylock]

I haven¹t messed with fonts in a long time. I have three or four I like and
no use for the others, so this is not a familiar problem area.

Still, I do have a lot of them because I¹ve installed lots of Adobe packages
over the years.

I took all of the OS9 fonts out of their folder and all of the Library/Fonts
fonts out of that folder. Then I logged off and on. Same Database Daemon
application launch failure alert. No change in the (non-) launch of Word.

Then I put those fonts back and did the same routine with the fonts in the
~/Library/Fonts folder. Logged off. Logged on with exactly the same bad
results.

This is becoming pretty frustrating.

I know it has something to do with that Database Daemon alert, but what is
causing that???

Phooey. (and thanks!)


Best,


- Bill

Hi again,

I just realized (duh!) that if it were a permissions/locked issue, you
wouldn¹t be able to open *any* of the Office apps, not just Word. So it isn¹t
that.

I know it doesn¹t seems to make sense, but crash-on-launch is most often due
to font conflicts or corruption. I know you probably didn¹t change your fonts
during the SuperDuper procedure, but that doesn¹t mean a font issue couldn¹t
have arisen. If no better suggestion surfaces, you should probably try
testing for corrupt and/or duplicate fonts. See the following URL for the
procedure (and a few other possibilities):
<http://word.mvps.org/MacWordNew/DiagnoseYourProblem.htm>. Look at the first
section of the table.

Beth

Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[Bill Weylock]

Changed my Microsoft preferences folder to Microsoft.saved, logged off,
logged on, and started up Word without a hitch.

The Database Daemon alerts were of course rogue startup files that I simply
removed.

Should I worry with trying to replace old preferences files?


Best,


- Bill

Hi again,

I just realized (duh!) that if it were a permissions/locked issue, you
wouldn¹t be able to open *any* of the Office apps, not just Word. So it isn¹t
that.

I know it doesn¹t seems to make sense, but crash-on-launch is most often due
to font conflicts or corruption. I know you probably didn¹t change your fonts
during the SuperDuper procedure, but that doesn¹t mean a font issue couldn¹t
have arisen. If no better suggestion surfaces, you should probably try
testing for corrupt and/or duplicate fonts. See the following URL for the
procedure (and a few other possibilities):
<http://word.mvps.org/MacWordNew/DiagnoseYourProblem.htm>. Look at the first
section of the table.

Beth

Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[Matthew Centurión]

I¹m wondering if ³Sharing² your Users folder is not defeating the purpose of
cloning your drive?
Beta apps could install items in your users folder, or modify
preferences/files and if that¹s your only copy you¹ll probably have to do
some damage control. Or am I too paranoid

Matt

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[Corentin Cras-Méneur]

Thanks, Paul.

I'm about to answer Beth's suggestions.

I did get a login error something like this... "Application Database Daemon
did not start up because of a shared library error".

Does that tell you anything?

Nothing to really worry about. It looks like the login item create for
database daemon will not follow the symlinks created by SD and will fail
to launch. Launch Entourage and the daemon will bmagically be launched
and added again to the login items.
Through this process, you end up with two entries for the daemon in the
login item (one for booting under each partition) but it's no big deal
either. You might get the warning at every reboot (for the Login item
alias created from the other partition) but you can simply ignore it.

Corentin

 

[Corentin Cras-Méneur]

I'm wondering if "Sharing" your Users folder is not defeating the purpose of
cloning your drive?

It depends...
If you test apps that make modifications to the system for isntance, the
worry is not the user data, but the system items. Using an app like SD
allows you to install the app, use it for a while and then restore the
system in its previous state. It's true that it might add files or prefs
to the user account, but that's not always a worry,

Beta apps could install items in your users folder, or modify
preferences/files and if that's your only copy you'll probably have to do
some damage control. Or am I too paranoid

Nope, it's very true, but it clearly depends on what you are testing.
I've used that several times for CLI apps for instance that installed
binaries all over the invisible folders of the boot volume. I knew the
apps wouldn't install or use anything in ~/ but I sure didn't want to
spend hours cleaning up the mess once I ws done testing the apps.

I know a lot of people also use SD to create test volumes to test beta
versions of the system. It clearly will modify a lot of files in the
user folder (prefs, upgrade file formats... ) but as long as you know
what it's doing and you don;t care losing some of these files, you
greatly benefit from the fact that you can access all your prefs for the
other apps you might want to test in thi context.

Anyway apps like SD also alow you to completely clone a drive -
including the user folder...


Corentin