Word 2004 Will Not Open

M

mjrisk

Received Error Message:
Error Signature
Exception:ECX_BAD_ACCESS

Thread 0 Crashed
How to fix?
 
R

Rusty Ellis

Beth said:
You'll probably find the answer here:
<http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>
(If using Safari, hit Refresh once or twice; better yet, use another browser
for this site.)

Beth,

I went to this site and tried to fix the problem with getting past the
splash screen. What a huge frustration! Here is my crash log if someone
could help.

----------

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-06-03 18:46:23 -0700
Application Name: Microsoft Word
Application Version: 11.1.0.040910
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aaa4
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x96b7aaa4 in _FixPostScriptName + 0x000001C0 (ATS + 0x0002aaa4)
# 2 0x96b79598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
# 3 0x96b6ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
# 4 0x96b6abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
# 5 0x91659c78 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c78)
# 6 0x92a49050 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178
(HIToolbox + 0x001c9050)
# 7 0x92a54fd4 in __Z20BuildFontNamesRecordmsm + 0x00000068 (HIToolbox
+ 0x001d4fd4)
# 8 0x92a413ec in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001c13ec)
# 9 0x9299ddf4 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm +
0x00000054 (HIToolbox + 0x0011ddf4)
# 10 0x005a10e0 in (MCPZ.stb + 0x00030cd0)
# 11 0x005a0b9c in (MCPZ.stb + 0x0003078c)
# 12 0x0057e538 in (MCPZ.stb + 0x0000e128)
# 13 0x0057e4cc in (MCPZ.stb + 0x0000e0bc)
# 14 0x005a0b18 in (MCPZ.stb + 0x00030708)
# 15 0x005a0a98 in (MCPZ.stb + 0x00030688)
# 16 0x0203d828 in (Microsoft Word + 0x0001dd88)
# 17 0x02022cdc in (Microsoft Word + 0x0000323c)
# 18 0x02020360 in (Microsoft Word + 0x000008c0)
# 19 0x01023440 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x020200b4 in (Microsoft Word + 0x00000614)
# 21 0x02b05dcc in (Microsoft Word + 0x00ae632c)

PPC Thread State:
srr0: 0x96b7aaa4 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96b79598 ctr: 0x9011c160 mq:0x00000000
r0: 0xffffffff r1: 0xbfffe0f0 r2: 0x00000020 r3:0x00000015
r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x011c038e
r8: 0x00405000 r9: 0xff1c3397 r10: 0x00000000 r11:0x00dbb38e
r12: 0x00383724 r13: 0x0316c8a4 r14: 0x0316c870 r15:0x00000003
r16: 0xbffff518 r17: 0x00000000 r18: 0xbfffe3f8 r19:0xbfffe3fc
r20: 0xbfffe3f4 r21: 0xbfffe358 r22: 0xbfffe344 r23:0xbfffe348
r24: 0x0177e1ac r25: 0x00383710 r26: 0x05405c6c r27:0x00000015
r28: 0x00383710 r29: 0x05405cc0 r30: 0x05405cba r31:0x96b79304


Thread 1:

# 1 0x900127c8 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x000127c8)
# 2 0x9000d9b8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9b8)
# 3 0x9002da08 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da08)
# 4 0x017665e0 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x000625e0)
# 5 0x01765aac in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061aac)
# 6 0x01765bd8 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061bd8)
# 7 0x017666b8 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626b8)
# 8 0x9002490c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002490c)

PPC Thread State:
srr0: 0x900127c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9b8 ctr: 0x900127c0 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x000000cb r10: 0x0997e7f6 r11:0xa000470c
r12: 0x900127c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017764b0
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d950


Thread 2:

# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)

PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x05f0ccf0 r2: 0x00000000 r3:0x05f0cd90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84510334
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05f0cdd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05f0cd90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0


Loaded modules:

0: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.1.1.050201 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.1.1.050201 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.1.1.050201 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.1.1.050207 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.1.0.040909 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
9: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
13: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
16: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
17: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
18: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
19: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
20: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
21: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
22: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
23: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
24: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
25: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
26: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
27: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
28: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
29: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
30: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
31: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
32: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
33: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
34: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
35: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
36: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
37: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
38: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
39: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
40: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
41: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
42: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
43: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
44: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
45: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
46: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
47: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
48: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
49: libcups.2.dylib: /usr/lib/libcups.2.dylib
50: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
51: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
52: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
53: libz.1.dylib: /usr/lib/libz.1.dylib
54: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
55: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
56: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
57: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
58: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
59: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
60: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
61: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
62: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
63: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
64: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
65: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
66: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
67: libbsm.dylib: /usr/lib/libbsm.dylib
68: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
69: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7400), Number: 1, Speed: 450 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: C6476D35-D48A-11D9-88BC-0030656D9C4E
Time from launch: 0 hours, 0 minutes, 5 seconds
Total errors on this client: 3

----------

Thanks for any help you can give.

Rusty Ellis
(e-mail address removed)
 
D

Daiya Mitchell

You'll probably find the answer here:
Beth,

I went to this site and tried to fix the problem with getting past the
splash screen. What a huge frustration! Here is my crash log if someone
could help.
The lurkers from MacBU might appreciate your crash log, but no one actively
posting really knows what it means.

What did you try to fix the problem? The troubleshooting index lists a lot
of fixes, which ones didn't work?

Not getting past the splash screen sounds like corrupt fonts.

However, the troubleshooting tip not listed in the index is create a new
user account and see if it works in that.
 
R

Rusty Ellis

Daiya said:
The lurkers from MacBU might appreciate your crash log, but no one actively
posting really knows what it means.

What did you try to fix the problem? The troubleshooting index lists a lot
of fixes, which ones didn't work?

Not getting past the splash screen sounds like corrupt fonts.

However, the troubleshooting tip not listed in the index is create a new
user account and see if it works in that.

Daiya,

Thanks for your quick reply. I have tried repairing permissions (then
restarting computer) and removing the corrupt/duplicate fonts (then
restarting computer). I would delete the pref files, but the program
does not go far into into starting to create them.

I will go ahead and try creating a new account and seeing if it will
start from there.

Thanks.

Rusty Ellis
 
R

Rusty Ellis

Found the problem!!!

It was two evil fonts! (TapiocaITC TT and TremorITC TT). The weird thing
is that my fonts match my wife's computer fonts exactly, and Word 2004
starts up just fine even with these fonts installed.

Thanks again for the quick replies.

Rusty Ellis
(e-mail address removed)
 
J

John McGhie [MVP - Word and Word Macintosh]

Looks to me like a bad font...

The crash is happening during the call to Apple Type Services. I can't
think of anything else Word would be doing on launch than enumerating the
fonts.

Sorry...



The lurkers from MacBU might appreciate your crash log, but no one actively
posting really knows what it means.

What did you try to fix the problem? The troubleshooting index lists a lot
of fixes, which ones didn't work?

Not getting past the splash screen sounds like corrupt fonts.

However, the troubleshooting tip not listed in the index is create a new
user account and see if it works in that.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <john@mcghie.name>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410
 

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