Beth said:
You'll probably find the answer here:
<
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>
(If using Safari, hit Refresh once or twice; better yet, use another browser
for this site.)
Beth,
I went to this site and tried to fix the problem with getting past the
splash screen. What a huge frustration! Here is my crash log if someone
could help.
----------
Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-06-03 18:46:23 -0700
Application Name: Microsoft Word
Application Version: 11.1.0.040910
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aaa4
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x96b7aaa4 in _FixPostScriptName + 0x000001C0 (ATS + 0x0002aaa4)
# 2 0x96b79598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
# 3 0x96b6ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
# 4 0x96b6abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
# 5 0x91659c78 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c78)
# 6 0x92a49050 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178
(HIToolbox + 0x001c9050)
# 7 0x92a54fd4 in __Z20BuildFontNamesRecordmsm + 0x00000068 (HIToolbox
+ 0x001d4fd4)
# 8 0x92a413ec in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001c13ec)
# 9 0x9299ddf4 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm +
0x00000054 (HIToolbox + 0x0011ddf4)
# 10 0x005a10e0 in (MCPZ.stb + 0x00030cd0)
# 11 0x005a0b9c in (MCPZ.stb + 0x0003078c)
# 12 0x0057e538 in (MCPZ.stb + 0x0000e128)
# 13 0x0057e4cc in (MCPZ.stb + 0x0000e0bc)
# 14 0x005a0b18 in (MCPZ.stb + 0x00030708)
# 15 0x005a0a98 in (MCPZ.stb + 0x00030688)
# 16 0x0203d828 in (Microsoft Word + 0x0001dd88)
# 17 0x02022cdc in (Microsoft Word + 0x0000323c)
# 18 0x02020360 in (Microsoft Word + 0x000008c0)
# 19 0x01023440 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x020200b4 in (Microsoft Word + 0x00000614)
# 21 0x02b05dcc in (Microsoft Word + 0x00ae632c)
PPC Thread State:
srr0: 0x96b7aaa4 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96b79598 ctr: 0x9011c160 mq:0x00000000
r0: 0xffffffff r1: 0xbfffe0f0 r2: 0x00000020 r3:0x00000015
r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x011c038e
r8: 0x00405000 r9: 0xff1c3397 r10: 0x00000000 r11:0x00dbb38e
r12: 0x00383724 r13: 0x0316c8a4 r14: 0x0316c870 r15:0x00000003
r16: 0xbffff518 r17: 0x00000000 r18: 0xbfffe3f8 r19:0xbfffe3fc
r20: 0xbfffe3f4 r21: 0xbfffe358 r22: 0xbfffe344 r23:0xbfffe348
r24: 0x0177e1ac r25: 0x00383710 r26: 0x05405c6c r27:0x00000015
r28: 0x00383710 r29: 0x05405cc0 r30: 0x05405cba r31:0x96b79304
Thread 1:
# 1 0x900127c8 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x000127c8)
# 2 0x9000d9b8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9b8)
# 3 0x9002da08 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da08)
# 4 0x017665e0 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x000625e0)
# 5 0x01765aac in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061aac)
# 6 0x01765bd8 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061bd8)
# 7 0x017666b8 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626b8)
# 8 0x9002490c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002490c)
PPC Thread State:
srr0: 0x900127c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9b8 ctr: 0x900127c0 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x000000cb r10: 0x0997e7f6 r11:0xa000470c
r12: 0x900127c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017764b0
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d950
Thread 2:
# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)
PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x05f0ccf0 r2: 0x00000000 r3:0x05f0cd90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84510334
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05f0cdd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05f0cd90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0
Loaded modules:
0: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.1.1.050201 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.1.1.050201 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.1.1.050201 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.1.1.050207 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.1.0.040909 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
9: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
13: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
16: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
17: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
18: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
19: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
20: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
21: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
22: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
23: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
24: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
25: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
26: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
27: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
28: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
29: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
30: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
31: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
32: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
33: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
34: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
35: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
36: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
37: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
38: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
39: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
40: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
41: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
42: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
43: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
44: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
45: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
46: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
47: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
48: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
49: libcups.2.dylib: /usr/lib/libcups.2.dylib
50: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
51: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
52: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
53: libz.1.dylib: /usr/lib/libz.1.dylib
54: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
55: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
56: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
57: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
58: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
59: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
60: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
61: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
62: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
63: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
64: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
65: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
66: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
67: libbsm.dylib: /usr/lib/libbsm.dylib
68: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
69: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7400), Number: 1, Speed: 450 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024
Microsoft Application Information:
Error Reporting UUID: C6476D35-D48A-11D9-88BC-0030656D9C4E
Time from launch: 0 hours, 0 minutes, 5 seconds
Total errors on this client: 3
----------
Thanks for any help you can give.
Rusty Ellis
(e-mail address removed)