Word 2007/2003 compatibility issues with dual monitors

K

Kenan

Problem: Unable to open documents created with Word 2007 with copy and paste
material from Word 2003 documents that include equations created with
Equation Editor.

Setup: Dell Latitude D600 in docking station with dual monitors: Gateway
(DVI) with 1680x1050 resolution and Dell 1950FB (Analog) with 1280x1024
resolution. ATI MOBILITY RADEON 9000 graphics card.

Description: Close all Word documents. Create a new Word 2007 (*.docx)
document called W2007.docx. Open a document originally created by Word 2003
(*.doc) that contains an equation created with Equation Editor. Let’s refer
to this document as W2003.doc. Copy and Past equation in W2003.doc into
W2007.docx and save W2007.docx. Close all documents. Attempt to open
W2007.docx. The following error message is produced: "The Office Open XML
file W2007.docx cannot be opened because there are problems with the
contents. Details: Unspecified error Location: Part: /word/documement.xml,
Line 2, Column 1984.

Now, first open W2003.doc, and then open W2007.docx. It opens without a
problem. I have also tried opening other Word 2003 documents first and
W2007.docx does appear to open without a problem with some of those
documents, but not all.

Close all Word documents. Now undock laptop and reopen W2007.docx. It opens
without a problem.

Now, shutdown laptop. Redock and attempt to open W2007.docx. Sometimes this
will be successful. If not, then disconnect one monitor and attempt to open
again. It should open with a single monitor. Next do the same thing with the
other monitor. Now, reconnect both monitors and try to open W2007.docx. It
should open.

Note that whether or not a network cable is connected doesn’t appear to
matter. Also, I’ve tried it with two different default printers and it didn’t
seem to matter.

Any ideas? I'm currently trying to see if the problem appears if I have two
of the same type of monitor. I did not have any problems with Word 2003 using
dual monitors.
 

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