Word 2007 and 3rd party software

[Joe McGlynn]

Got two unrelated sites, unrelated third party software but similar Word
problems.

In both cases word documents are saved to a server, and on both the server
and local machines the documents can be opened, edited, printed saved etc,
but once you start up the software and then try to open the documents, this
is where the problems start.

On one you cannot open the file as it is being declared corrupt, please open
the document and test and repair it. This happens after you originally
generate the letter/ document and save it. If the Word 2007 machine opens
the doc a 2nd time all appears ok, but you cannot open it a 3rd time,
neither with Word 2007 or any other machine, same problem, check, test and
repair, yet as I have said if you browse directly to the file you can open
it fine.

On the second site, again word is fine, you can open, edit close and print.
Once you open the doc on the PC and then go to save it you get an error
EOALPHABETICARABICARABICABJADARABICALPHABATHTTEXTCAPSCARDTEXTCHARFORMMATCHI
(Letter_20071123_105223.doc)
You can open word, outside of the application, copy the text from the
'faulty word doc' paste it into the good version and save that.

I realise they are different problems, but it just seems odd, 2 3rd party
apps, with Word problems.

Company 1 is looking into it, company 2 is saying, not our problem its a
windows problem, re-install everything and the problem will be fixed.

Anyone got any ideas?

Joe

 

[Tom Ferguson]

What is the source of this software? Is it some kind of Word add-in?

Tom
MSMVP 1998-2007
PS

"Doctor! Doctor!", said the patient, "My arm hurts when I raise it like
this."

"Well", answered the Doctor, "Don't raise your arm like that any more."

 

[Joe McGlynn]

The first piece of software is a legal office application, based on a sql
backend cannot be definate on the front end. The word documents are called
from a 'view' of the file applying to the case you are working on. The new
pc with Office 2007 on it seems to be the only one effecting the word
documents this way, but if it opens any other document, they are corrupted
for the othe pc's running office 2003 or earlier.

The second piece of software is a dental practice program, with an access
front end and a sql backend. I may be wrong on this one, as when I was
looking back on the error message the actual displayed error is 'Microsoft
Access'

Joe