Word 2007 and Microsoft Updates

[Karen]

There was an automatic update applied to my Vista 64 bit system, probably on
2/10 or 2/11. Word stopped working. If I wanted a word count it stopped
responding, if I wanted to change the list for a Word merge operation it
stopped responding, if I tried to open a document it would stop responding.
I have restored my system to 2/9 and everything worked again. Last night
Vista updated and Word was broken again.

I've restored to 2/9 but I can't find any other discussion about the
problems the update created. Any other users having the same problem?

I have turned off automatic updates but sure would like to find the root of
the problem.

Karen

 

[Terry Farrell]

Maybe this...



That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

. The mouse does not work when you use Word.
. You cannot open a Word document from the Search window in Windows
Vista.
. You cannot open a Word document from Windows Desktop Search.
. Word crashes when you try to start or exit Word.
. Word crashes when you open the Open dialog box.
. Word crashes when you save a document.
. Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt

 

[Mike K.]

My wife's laptop has the same problem as Karen's. So, tried this fix you
suggested twice. Once on my own and the other using Microsoft's Fix-it. Word
still shuts down after opening and Microsoft is saying that there is no
problems (with disk, path, memory, or software).
I also removed and reinstalled Office 2007 Student edition, as well as
intalling the SP2. Still no luck. I was thinking about restoring from her
backup, but the date is 2-21 and I don't think this one will work.

Mike K.

 

[Doug Robbins - Word MVP]

Try renaming the normal.dotm template to oldnormal.dotm and then restart
Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

 

[Terry Farrell]

Laptop?

Word must be able to see a fully compatible, locally installed printer
driver set as the Windows Default to work correctly. Do you have one
installed?

Terry