word 2007 app crash

[tod]

This below failure report occurs when I close word 2007 std edition without
first closing the word doc or docx that is open. It occurs whether Word 2007
is setup to compatability mode or not. It occurs whether word is set to save
in .docx or save in .doc Not all old documents cause the event. I have
been unable to find a pattern of types of existing files that cause the event
but a high high majority of files cause it and this includes files I
regularly use from the last one to five years from various versions of word
and from various operating systems of XP and vista.

details: two versions of the crash report are copied below to you as one
version casues word to reopen and one version casues word to close.

problem sequence. one or more doc or docx are open in word. I ask the docs
to close individually. all will close with no messages or alarms until last
doc is closed. the last one is requested to close by using the word main
window X. at that time the word main page closes from desktop, then
"microsoft windows" message appears that says MS Office Word has stopped
working. "Windows can check online for a solution to the problem and try to
recover your infomration and restart." problem details are what are copied
below. APPCRASH is listed as problem event name for the restarts and offcie
12 crash is listed for the word must close event.

After my input of either choice "restart program" or Check online for a
solution and restart program", the command is accepted and crash message
window closes then a message appears that says word cannot open the file ~
WRS{97c34DCD-A350-4083-A740-2BDE4F438CA0}.tmp same message goes on to say "if
file is stored on computer there may be a problem with hardware. try saving
the file in another location and opening it there." file name seems to
change also as here's another file listed on another crash I just did
~WRS(10563FCB-90CD-4618-819A-0510E899F9B7}.tmp

the input request is "ok?" only.

upon hitting ok, all messages disappear, new message appears that says word
is trying to save my infomormation and check for solution. after a few
seconds this closes and new message says word is restarting for one type of
crash. word restarts with blank doc 1 and event is finished.
The second event says word is closing upon searching for "online solution"
and that is what happens.

finally note that closing any number of documents that are open in either
..doc or .docx and then closing word with separate command will not ever cause
a crash.

I apologize for entering this issue on someone elses thread.

_word reopening issue__________________________________
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
_________________________________


word closing issue:

Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[Terry Farrell]

It's the HP Printer driver. Please go to the HP support site and report this
error. Demand a fix for this bug. It has been bugging Word 2007 users for
over a year and still HP has not fixed the error.

 

[tod]

After some time with HP technical chat today, we simply set the HP printers
in my laptop to not be the "default" printer by setting up a fake non-HP
printer as default. Key being fake printer. No more crashes so far in word
and printing on normal printer HP 7960 and Laser jet 4000 works normally
through using the pull down printer menues. Hp said they will not be
updating the HP drivers to resolve this issue. They did not give reason why.

footnote: I ahve now set default to the office image writer printer and
still no problems have reoccurred.
regards for the help!

 

[Terry Farrell]

Tod

They are pathetic! This is the first time I've heard them as having said
they won't be updating the driver.

So the solution presented of not setting the HP printer as the default but
to use another driver - only selecting the HP when you need to print to it
is the work around. If you do this for a long complex document, after
switching to the offending driver, check the document layout hasn't changed
too much before printing though as Word relies on printer drivers for laying
out documents and every printer driver gives slightly different results.

Terry

 

[ags]

I have been having the same problem the last couple of days ever since I
installed a new Photosmart C4380 printer. I was at a loss for what to do
until I stumbled on this discussion. I sent an email support request to HP
insisting that they issue a patch; we will see.

Thanks!

 

[Claire]

I have been having the same problem the last couple of days ever since I
installed a new Photosmart C4380 printer. I was at a loss for what to do
until I stumbled on this discussion. I sent an email support request to HP
insisting that they issue a patch; we will see.

Thanks!

I was having the same problem, but for me the problem resolved itself
simply by turning my printer off when I want to close a document.

 

[Baja Boojum]

Hello All:

I got this response today from HP. I went through the entire procedure; so
far it appears to work. Note the link is for my HP c6180 printer, but it may
be valid for all the All-In-Ones. Good Luck!
----------------------
I understand from your mail that 'an application failure' error message
appears after exiting Word 2007. I regret for the inconvenience caused to you
and I will certainly assist you in this regard. I seek your kind cooperation.
This issue could occur be related to startup entries running in the
background. Please perform below steps to isolate the issue:

Disabling HP related files from the Startup:
============================================
1.Click Start Icon.
2.Select "run" or select the "Search" box and type msconfig.
3.User Account window may pop up with this message "Windows need your
permission".
4.Click continue.
5.Select statup tab.
6.Disable all hp related entries.
7.Restart the computer.
8.Once the computer is restarted, it will show that some startup entries are
bloked. Ignore this message ans continue.

If the issue persists, please uninstall and reinstal the software:
Step-1:
=======
Unsintallation:
===============
Please uninstall the All-in-One software from the computer using the
following steps:
A. Programs and features:
=======================
1. Click Start, Control Panel and double-click Programsand features.
2. If there is an entry relating to one of the printers, select it, then
click Change/Remove.
3. Follow the dialog and "uninstall all" or "remove all" as appropriate.
Some "printer software" have programs that show up here and it will be a
good idea to remove those before going any further.
Here are the list of softwares to be removed:
HP PSC & Officejet
HP Solution center
HP Photosmart series drivers
HP Document viewer
HP Deskjet preload drivers.
HP Image zone
HP Software update
Step-2:
=======

Disable Device Discovery Service:
==================================
1) Click on the "Windows Icon" icon on the bottom left corner of the screen
, type "services.msc" in the "Start Search" edit box, and hit enter. This
will trigger Vista to pop-up a "User Account Control" dialog to prompt for
permission to continue. Click "Continue" to allow Vista to open the Services
management console application.
2) The Services management console application is made up of 2 panels. The
right panel contains a list of all services available on the system. Scroll
thru this list and look for a service called "HP CUE DeviceDiscovery Service".
3) Right-click on "HP CUE DeviceDiscovery Service" and select "Properties"
to open the "HP CUE DeviceDiscovery Service Properties" dialog.
4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click on the
"General" tab. If the "Service status" shows that the service has started,
click on the "Stop" button to force the service to stop.
5) Change the "Start type" to "Disabled" and click on the "OK" button on the
bottom of the dialog to apply the changes.
Step-3:
=======
Turn off the Terminate and Stay Resident programs:
===================================================
Click the Start icon.
In the Start Search text box located above the Start icon, type msconfig and
then press Enter.
On the User Account Control window, click Continue . The System
Configuration window display.
Click the General tab.
Select the Selective Startup check box.
Verify that the Load Startup Items check box is not selected.
Click the Services tab.
Select the Hide All Microsoft Services check box.
Click Disable All .
Click OK.
Click Restart to apply the changes. The computer automatically restarts.
Clear the temporary files and folders:
======================================
Start the Disk Cleanup utility.
Click the Start icon.
Click All Programs.
Click Accessories.
Click System Tools.
Click Disk Cleanup.
On the Disk Cleanup Options window, click My files only or Files from all
users on this computer .
In the Drives drop-down list, select the drive to clean up and then click OK
..
On the Disk Cleanup utility report that displays, select the appropriate
check boxes to remove the unnecessary components and then click OK.
Step-4:
=======
Register VBSCRIPT.DLL:
======================
Search for the file VBSCRIPT.DLL on the computer. It is usually located in
C:\Windows\System32 folder.
Click Start and then click Accessories.
Right-click Command Prompt and click Run as Administrator.
Type the following in the command prompt:
CD C:\WINDOWS\SYSTEM32
(or the appropriate folder location where VBSCRIPT.DLL is located).
Press Enter.
Type REGSVR32 VBSCRIPT.DLL in the command prompt and press Enter.
A message displays that VBSCRIPT has been installed successfully.
Step-5:
=======
Please download and install the software from below weblink:
http://h10025.www1.hp.com/ewfrf/wc/...-1&lc=en&cc=us&dlc=en&product=1153494&os=2093
NOTE: Clicking the link above may give an error indicating it is invalid.
Copy the URL starting from "http" till "2093" and paste in the address box of
the browser, then press Enter Key.

I believe performing the above steps will resolve the issue. If you need
further assistance, please do reply with the observations and results. This
will help me to assist you further, and I thank you for being a valuable HP
customer.
Have a Nice Time.
Sincerely,
Jennifer
HP Total Care.

 

[ags]

I just did the "quick fix" by changing my default printer to Microsoft
Imaging and that seems to work. But I got a helpful response from HP also.

Here is what they offered:

We have a known compatibility issue with Microsoft word 2007. We are working
on it and soon will be releasing a solution for it. However, I appreciate
your efforts in trying to resolve this issue. I regret for the inconvenience
caused.
However, as a work around please perform the following steps:
Work around 1: Please select any other printer (if any) as default printer
in Printers and faxes folder. (Please perform the following steps)
1. Click on Start and open Control Panel.
2. Open Printers and Faxes.
3. Right click on any printer icon other than HP Photosmart C4380 all in
one and select as ' Set this printer as Default printer'.
Now verify the result.
If you does not have any other printer icon in Printers and Faxes folder,
please perform Work around 2.
Work around 2:
1. Click Start and open Printers and Faxes.
2. On the left side of the page near the top, click Add a printer.
3. In the Add printer box, double-click Add a local printer.
4. Click Use an existing port, and then click Next.
5. Under Manufacturer, click the manufacturer of your printer, for example,
HP, and then under Printers, click the different printer that your
manufacturer recommended, for example HP DeskJet 550c.
6. If you see "Which version of the driver do you want to use?†click Use
the driver that is currently installed (recommended), and then click Next.
7. Click to select the Set as the default printer check box, click Next, and
then click Finish.
8. In the Printers and Faxes folder, double-click the new printer.
9. On the Printer menu, click Properties.
10. On the Ports tab, click to select the appropriate port check box for
your printer, and then click OK. For example, you can select LPT1 if your
printer is connected to your computer (LTP1 is a port that is used by most
computers to communicate with a local printer).

 

[mxk]

This below failure report occurs when I closeword2007 std edition without
first closing theworddoc or docx that is open. It occurs whetherWord2007
is setup to compatability mode or not. It occurs whetherwordis set to save
in .docx or save in .doc Not all old documents cause the event. I have
been unable to find a pattern of types of existing files that cause the event
but a high high majority of files cause it and this includes files I
regularly use from the last one to five years from various versions ofword
and from various operating systems of XP and vista.

details: two versions of the crash report are copied below to you as one
version casueswordto reopen and one version casueswordto close.

problem sequence. one or more doc or docx are open inword. I ask the docs
to close individually. all will close with no messages or alarms until last
doc is closed. the last one is requested to close by using thewordmain
window X. at that time thewordmain page closes from desktop, then
"microsoft windows" message appears that says MS OfficeWordhas stopped
working. "Windows can check online for a solution to the problem and try to
recover your infomration and restart." problem details are what are copied
below. APPCRASH is listed as problem event name for the restarts and offcie
12 crash is listed for thewordmust close event.

After my input of either choice "restart program" or Check online for a
solution and restart program", the command is accepted and crash message
window closes then a message appears that saysword cannot open the file ~
WRS{97c34DCD-A350-4083-A740-2BDE4F438CA0}.tmp same message goes on to say "if
file is stored on computer there may be a problem with hardware. try saving
the file in another location and opening it there." file name seems to
change also as here's another file listed on another crash I just did
~WRS(10563FCB-90CD-4618-819A-0510E899F9B7}.tmp

the input request is "ok?" only.

upon hitting ok, all messages disappear, new message appears that saysword
is trying to save my infomormation and check for solution. after a few
seconds this closes and new message sayswordis restarting for one type of
crash. wordrestarts with blank doc 1 and event is finished.
The second event sayswordis closing upon searching for "online solution"
and that is what happens.

finally note that closing any number of documents that are open in either
.doc or .docx and then closingwordwith separate command will not ever cause
a crash.

I apologize for entering this issue on someone elses thread.

_word reopening issue__________________________________
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
_________________________________

wordclosing issue:

Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Hi,

I think you can try a utility called Advanced Word Repair to repair
your Word document. It works rather well for my corrupt Word
documents. Its web address is http://www.datanumen.com/awr/

Alan

 

[Rev. Michael L. Burns]

I have a similar problem and also use an HP Printer (an all-in-one unit).
However, I had no problems what-so-ever with Word 2007 and the printer until
after upgrading my systems from XP Professional to Vista Ultimate. Now I can
close open, edit, save and close any document created prior to the upgrade
ok, but if I try to close Word I get the error described.

Interestingly if I create a new document, enter some text, save it, close it
and then close Word, it closes Word without the error. Launching Word and
reopening the newly created document and making changes, closing it and
closing Word causes no problems. However, if I move that same file to
another computer and edit it and save/close and then exit Word it gives the
error again.

All three systems use the same printer as default, one directly connected
and the other two through the network just as they were under XP. Like I
said earlier, I had not problems at all with Word 2007 and the HP printer
until I upgraded to Vista.

Michael

 

[Terry Farrell]

This is the reply from HP...

I understand from your mail that 'an application failure' error message
appears after exiting Word 2007. I regret for the inconvenience caused to
you
and I will certainly assist you in this regard. I seek your kind
cooperation.
This issue could occur be related to startup entries running in the
background. Please perform below steps to isolate the issue:

Disabling HP related files from the Startup:
============================================
1.Click Start Icon.
2.Select "run" or select the "Search" box and type msconfig.
3.User Account window may pop up with this message "Windows need your
permission".
4.Click continue.
5.Select statup tab.
6.Disable all hp related entries.
7.Restart the computer.
8.Once the computer is restarted, it will show that some startup entries are
bloked. Ignore this message ans continue.

If the issue persists, please uninstall and reinstal the software:
Step-1:
=======
Unsintallation:
===============
Please uninstall the All-in-One software from the computer using the
following steps:
A. Programs and features:
=======================
1. Click Start, Control Panel and double-click Programsand features.
2. If there is an entry relating to one of the printers, select it, then
click Change/Remove.
3. Follow the dialog and "uninstall all" or "remove all" as appropriate.
Some "printer software" have programs that show up here and it will be a
good idea to remove those before going any further.
Here are the list of softwares to be removed:
HP PSC & Officejet
HP Solution center
HP Photosmart series drivers
HP Document viewer
HP Deskjet preload drivers.
HP Image zone
HP Software update
Step-2:
=======

Disable Device Discovery Service:
==================================
1) Click on the "Windows Icon" icon on the bottom left corner of the screen
, type "services.msc" in the "Start Search" edit box, and hit enter. This
will trigger Vista to pop-up a "User Account Control" dialog to prompt for
permission to continue. Click "Continue" to allow Vista to open the Services
management console application.
2) The Services management console application is made up of 2 panels. The
right panel contains a list of all services available on the system. Scroll
thru this list and look for a service called "HP CUE DeviceDiscovery
Service".
3) Right-click on "HP CUE DeviceDiscovery Service" and select "Properties"
to open the "HP CUE DeviceDiscovery Service Properties" dialog.
4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click on the
"General" tab. If the "Service status" shows that the service has started,
click on the "Stop" button to force the service to stop.
5) Change the "Start type" to "Disabled" and click on the "OK" button on the
bottom of the dialog to apply the changes.
Step-3:
=======
Turn off the Terminate and Stay Resident programs:
===================================================
Click the Start icon.
In the Start Search text box located above the Start icon, type msconfig and
then press Enter.
On the User Account Control window, click Continue . The System
Configuration window display.
Click the General tab.
Select the Selective Startup check box.
Verify that the Load Startup Items check box is not selected.
Click the Services tab.
Select the Hide All Microsoft Services check box.
Click Disable All .
Click OK.
Click Restart to apply the changes. The computer automatically restarts.
Clear the temporary files and folders:
======================================
Start the Disk Cleanup utility.
Click the Start icon.
Click All Programs.
Click Accessories.
Click System Tools.
Click Disk Cleanup.
On the Disk Cleanup Options window, click My files only or Files from all
users on this computer .
In the Drives drop-down list, select the drive to clean up and then click OK
..
On the Disk Cleanup utility report that displays, select the appropriate
check boxes to remove the unnecessary components and then click OK.
Step-4:
=======
Register VBSCRIPT.DLL:
======================
Search for the file VBSCRIPT.DLL on the computer. It is usually located in
C:\Windows\System32 folder.
Click Start and then click Accessories.
Right-click Command Prompt and click Run as Administrator.
Type the following in the command prompt:
CD C:\WINDOWS\SYSTEM32
(or the appropriate folder location where VBSCRIPT.DLL is located).
Press Enter.
Type REGSVR32 VBSCRIPT.DLL in the command prompt and press Enter.
A message displays that VBSCRIPT has been installed successfully.
Step-5:
=======
Please download and install the software from below weblink:
http://h10025.www1.hp.com/ewfrf/wc/...-1&lc=en&cc=us&dlc=en&product=1153494&os=2093
NOTE: Clicking the link above may give an error indicating it is invalid.
Copy the URL starting from "http" till "2093" and paste in the address box
of
the browser, then press Enter Key.

I believe performing the above steps will resolve the issue. If you need
further assistance, please do reply with the observations and results. This
will help me to assist you further, and I thank you for being a valuable HP
customer.
Have a Nice Time.
Sincerely,
Jennifer
HP Total Care

 

[Cal_Croucher]

I worked with HP on the same compatability issues with Office 2007 running in
Vista. For me, when I close Word, Excel or Powerpoint, I get the same error,
"application stopped responding...". the program closes and reopens in an
endless loop unless I change to a different default printer other than my HP
7100 All-in-One printer. HP told me they are work on the problem with
Microsoft and would be notifying customers when the problem is corrected. I
am now holding my breath...

 

[Terry Farrell]

My advice is to start breathing again as soon as possible... unless I am too
late!

Terry