word 2007 bcm 2007 mail merge

S

ski bum

i have several users that is using word 2007 to try and create mailing labels
from bcm contacts.

in word 2007, they would choose mailings tab and start mail merge. select
labels and choose the label size. when they click on "select recipients",
word just shuts down and disappears. no error message, nothing. i have tried
reinstalling office 2007, installing all the office updates and still the
same problem. i have other users that the mail merge is working fine.

any suggestions?
 

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