G
Geoff332
Hi,
I periodically get a strange error with Word 2007. While working on a
document, it starts using a full CPU core (50% CPU on a dual core machine).
While this is happening, Word refuses to respond, although it sometimes
remembers keyboard shortcuts etc.
This has happened infrequently starting around October/November last year.
Immediately before this happens, I sometimes see letters repeated (eg when
typing normally, I get a string of 10 of a letter in a row).
There's nothing special about the document I'm currently working on; it's
based on a template that I use all the time. There are no macros or anything
else out of the ordinary in the document. This has happened previously with
other documents.
I'm running Windows XP, both it and office are fully patched using
auto-update. Most of my colleagues are using similar systems in the same
environment and haven't had this error. I don't get it all the time.
Sometimes waiting allows the error to clear, but not always. So far, this has
tied word up for about 30 minutes and I'm going to have to kill the process
shortly.
Digging into the process, I can see it's the Word exe doing all the work,
rather than a DLL or any other process. Memory looks sensible for the
document. The only thing out of the ordinary is the 'other' I/O has gone
through the roof and is counting. This makes me think it's something weird
like hardware interrupts, but that's way beyond my skill to diagnose.
So, the question - does this suggest any known bug or issue and is there any
way I can fix it?
I periodically get a strange error with Word 2007. While working on a
document, it starts using a full CPU core (50% CPU on a dual core machine).
While this is happening, Word refuses to respond, although it sometimes
remembers keyboard shortcuts etc.
This has happened infrequently starting around October/November last year.
Immediately before this happens, I sometimes see letters repeated (eg when
typing normally, I get a string of 10 of a letter in a row).
There's nothing special about the document I'm currently working on; it's
based on a template that I use all the time. There are no macros or anything
else out of the ordinary in the document. This has happened previously with
other documents.
I'm running Windows XP, both it and office are fully patched using
auto-update. Most of my colleagues are using similar systems in the same
environment and haven't had this error. I don't get it all the time.
Sometimes waiting allows the error to clear, but not always. So far, this has
tied word up for about 30 minutes and I'm going to have to kill the process
shortly.
Digging into the process, I can see it's the Word exe doing all the work,
rather than a DLL or any other process. Memory looks sensible for the
document. The only thing out of the ordinary is the 'other' I/O has gone
through the roof and is counting. This makes me think it's something weird
like hardware interrupts, but that's way beyond my skill to diagnose.
So, the question - does this suggest any known bug or issue and is there any
way I can fix it?