P
Plotin
Hi,
I'm not the first one who have the same problems with the hpz3r5v6.dll
drivers for HP multifonction photosmart. As you see below, others persons
have the same problem until september. Word 2007 crash when we close a
document. You will see below the error message. Someone have found a
solution for that problem? The Office sp1 does't resolve this problem.
Thanks a lot.
«I am having the same problem with my L7680. I have tried removing and
reinstalling both the drivers and the Office suite to no avail.
I go into a chat session with HP tech support that redid everything that I
had already tried and ultimately she said to disable all HP services in the
MSCONFIG startup and reboot, if the problem still exists, contact MS. Well,
it still exists.
Oddly, the error does not occur if I close the document before closing Word.
It also does not occur if I create a new document and exit (whether I close
it or not!).
Jeff
EggHeadCafe - .NET Developer Portal of Choice
Thanks Jeff for your reply, this proves that this issue is related to MS
Word
2007 and NOT the HP hardware (or driver file).
Rolling back to a previous driver doesnt solve the issue either.
Before I upgraded the user w/ Office 2007, she had Office 2003 and her HP
L7580. Both were running fine, no crashes on exit in Word.Hello Mary,
After replacing the driver on HP site as you mentioned for the HP all-in-one
L7580 series system and Office 2007, this issue still exists:
Faulting application winword.exe, version 12.0.4518.1014, stamp 45428028,
faulting module hpz3r4v6.dll, version 61.63.248.0, stamp 45c072db, debug? 0,
fault address 0x00045ac8.
When I had Office 2003, Word did not crash upon exiting, only after
installing Office (Word) 2007.
This is a great challenge for your 2nd level support team to find out
regards and nice to hear from you.»
I'm not the first one who have the same problems with the hpz3r5v6.dll
drivers for HP multifonction photosmart. As you see below, others persons
have the same problem until september. Word 2007 crash when we close a
document. You will see below the error message. Someone have found a
solution for that problem? The Office sp1 does't resolve this problem.
Thanks a lot.
«I am having the same problem with my L7680. I have tried removing and
reinstalling both the drivers and the Office suite to no avail.
I go into a chat session with HP tech support that redid everything that I
had already tried and ultimately she said to disable all HP services in the
MSCONFIG startup and reboot, if the problem still exists, contact MS. Well,
it still exists.
Oddly, the error does not occur if I close the document before closing Word.
It also does not occur if I create a new document and exit (whether I close
it or not!).
Jeff
EggHeadCafe - .NET Developer Portal of Choice
Thanks Jeff for your reply, this proves that this issue is related to MS
Word
2007 and NOT the HP hardware (or driver file).
Rolling back to a previous driver doesnt solve the issue either.
Before I upgraded the user w/ Office 2007, she had Office 2003 and her HP
L7580. Both were running fine, no crashes on exit in Word.Hello Mary,
After replacing the driver on HP site as you mentioned for the HP all-in-one
L7580 series system and Office 2007, this issue still exists:
Faulting application winword.exe, version 12.0.4518.1014, stamp 45428028,
faulting module hpz3r4v6.dll, version 61.63.248.0, stamp 45c072db, debug? 0,
fault address 0x00045ac8.
When I had Office 2003, Word did not crash upon exiting, only after
installing Office (Word) 2007.
This is a great challenge for your 2nd level support team to find out
regards and nice to hear from you.»