Word 2007 Crashes every time I open a doc

[JLitvin]

Suddenly last week, Word began to crash every time I open a Doc.
I tried
a) uninstalling and re-installing. No change.

b) I read several posts and tried turning off NAV plug-in but couldn't
figure out how to do that
And my NAV is about to expire in 3 days
I did run my LiveUpdate seveal days ago...don't know if that caused this error

c) Also read that I should simply use winword.exe /a to start Word, which
works.

Please help! Don't know what to do next!
Thank you in advance.
Janice

 

[Jay Freedman]

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and
http://support.microsoft.com/kb/921541.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[toni]

Hi,
Looking this and other newsgroups for Word-crashes it seems Word2007 is
very unstable. Therefore let us pray Microsoft will provide us with a
much more stable version just before they will release Word2010. This
for much of us users would be the better solution then all the tipps to
remove registrykeys and similar.
with regards
Toni Santa

 

[Terry Farrell]

That does not seem to be true. The only regular problem with Word 2007 seems
to be caused by users leaving Word running whilst Windows Update runs. This
causes a registry corruption. Of course, this shouldn't happen and MS has
acknowledged it's a problem by providing an on line FixIt button at
http://support.microsoft.com/kb/940791

Other than that problem (which I have never experienced or seen), Word 2007
is vastly more stable than previous versions.

 

[Jay Freedman]

Two additional points:

- If you had been reading the newsgroups daily for 10 or more years, as
Terry and I have, you would know that Word 2007 is better -- or at least no
worse -- than previous versions with respect to stability.

- The articles I pointed to have been in existence much longer than Word
2007. The one on the mvps.org website was originally written for Word 97 and
Word 2000, and has been revised several times.

Another page, http://word.mvps.org/FAQs/AppErrors/CorruptDoc.htm, is even
older and is, thankfully, on its way to obsolescence. The Word 2007
XML-based file format is less prone to corruption and is easier to fix if
something does go wrong.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[toni]

Hi Terry,
try to google for "Word 2007" and "crash" and do the same for "Word
2003" and "crash".
I've an application invoking Word through OLE (OleContainer) e
OleAutomation (binding). On the same network there are PCs with Word
2007 and Word 2003. From clients using Word2003 I've nearly no
supportrequest, Word2007-clients continue to call or e-mail me because
Word hangs (crashes), both are using the same base-documents.
If now someone tells me, Word 2007 is "vastly more stable than previous
ones" I can only report that this, in my particular case, is not true.
Looking this newsgroup for 'crashes' nearly every second tipp says to
"fix the registry" or "your document is corrupted". But since the
documents were created, written and saved by Word, it was just Word to
corrupt the registry or the document, so Word is buggy.
(my 2 cents)
best regards
Toni

 

[Terry Farrell]

Between W2003 and W2007, there's another billion users on the Internet and
probably 30% more Word users.

Other than the registry bug, the majority of other Word crashes are
incompatible/legacy third party add-ins or incompatible/corrupt printer
drivers.

Terry