Word 2007 Crashes & Scroll- & Outlook- bars frozen

[Steven S. Wolf]

The scroll bars on the main document interface, and the "outlook bar" on such
pages as the options pages are effectively frozen.

They "light up" as my mouse moves over them, but they fail to respond to
mouse clicks, and cannot be selected so as to interact with them with a
keyboard.

In the case of the "outlook bar", I can tab over to it, but even the
keyboard is unable to get it to do anything - ie if I click up / down arrows,
no other "button" is selected. Clicking on other buttons is equally useless.


Again, the controls themselves appear "enabled" and respond passively to the
mouse hovering. But I cannot interact with them at all, which makes Word
2007 essentially useless.

When I exit Word 2007, then it crashes and restarts itself... which will
crash when I close that instance down, ad nauseam (I have to cancel it when
it tries to restart or this will go on forever).

The other parts of Word are fine - i.e. I can open a document, save it, type
into it, edit it in various ways... so long as I don't require the use of the
scroll bar or the outlook bar interfaces. I can scroll in the main document
view by using the mouse wheel, which does work. But even the up arrows &
down arrows are non-response, as described above.

Other Office packages do not suffer this issue (well, I really only use
Excel, but without incident).

I have uninstalled & reinstalled Office 2007. I have even gone back to
Office 2003 for a while (which worked fine), but then upgraded to 2007 again
later, after several months of hot fixes etc. from MS, which has obviously
done nothing to address this issue.

This is on an otherwise 100% stable and trouble-free Vista/Ultimate/32
machine with 4GB ram and plenty of everything else, all fully patched, etc.

Anyone else see this sort of thing? Any ideas I might try (other than the
ones I've already tried)?

Thanks,

Steve

 

[Berly]

Same problems with Word 2007; I can see documents sometimes and move around
them with the arrows, but no other editing capabilities!

Same crash scenario when I close it as well.

Sorry I'm not writing with solutions, but hopefully Microsoft will see that
this is an issue and repond!

 

[mik991]

Bump.

I'm having the exact same problem. Any help would be really
appreciated. To add some information to the problem I have run the
microsoft diagnostics and it didn't help. I also noticed that in word if
I open up the options menu I can not click through the other tabs, which
mean I'm stuck in the popular tab and can't reset anything.

I am running Windows 7 and below is the error report when Word
crashes.

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Fault Module Name: mso.dll
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 4542867b
Exception Code: c0000005
Exception Offset: 0003977b
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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[mik991]

I finally fixed it!!

It was an issue in the registry

http://www.fixya.com/support/t782013-normal_dotm_issues_after_ms_update_7_8

 

[waldo]

i had the same problem.
And yes, i fixed it was an issue in the registry.

HERE IT IS THE SOLUTION:

Open de regedit (start -> Run-> enter "regedit"). Then go to:

1. CURRENT_USER/Software/Microsoft/Office/Word
and modify Addins -> oldAddins

2. CURRENT_USER/Software/Microsoft/Office/12.0/Word
and modify Data -> oldData
and modify Options -> oldOptions

3. LOCAL_MACHINE/Software/Microsoft/Office/Word
and modify Addins -> oldAddins
(i didn't have this one in my registry)


Pls, the next time mik991 share the solution.

Saludos
Waldo

 

[crazyj]

have no idea what i just did, but waldo's solution worked for me,
cheers!

(followed steps 2. & 3. only, as I did not have "Addins" at
"CURRENT_USER/Software/Microsoft/Office/Word").

hope this will resolve the issue once and for all as i've already had
this happen once (sidebars freezing and word crashing) although with
another faulty module if I remember well, and the solution then, if I
remember well, had to do with the "normal template" in word which I
think I had to modify.