Word 2007 crashes suddenly on my Vista computer

[Marcia]

Word 2007 had been working just fine until recently. Now, every time I try
to open a Word document, the program closes and I get the following error
codes. I tried the fix on the Microsoft site that deletes the data key but
it did not work. I really need to have Word functioning again! Thanks.
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89d533
Fault Module Name: PROPSYS.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e037d7
Exception Code: c0000005
Exception Offset: 00003998
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[Doug Robbins - Word MVP]

See the article "Problems opening Word†at:
http://www.word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

 

[Marcia]

I don't think it is a template problem becasue I can create a new document
but cannot open and old one without crashing the program. It is a very
recent problem so I think it must be caused by an update but I'm not sure
which one.

 

[Suzanne S. Barnhill]

Did you read the entire article?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

 

[Terry Farrell]

Sounds like a bug in early versions of Vista. It was fixed in ServicePack 1.
You should be using ServicePack2. Have you run Windows Update recently?

 

[HeatherMcC]

I have had the same problem with Word 2007 and Vista. I updated Vista and
reinstalled Word 2007 and all the related service packs. I also did the
'delete the data file' fix from the registry. Word will work one time then
crash. So I have to edit the registry every time I need to use Word in order
to get it to work.

Heather

 

[Terry Farrell]

That suggests that you have a third party add-in screwing with the registry.
Check in Word Startup and Office Startup folders and any COM add-ins to see
what is installed alien to Office.

Terry

 

[Marc-J]

The problem could be caused by windows update KB977724, as it was my case; So
to fix this issue, you need to uninstall the update.

In Windows 2008R2, go to Start/Control Panel/Programs/Uninstall a
program/View installed updates then identify the update, right-click on it,
then select Uninstall.

If you have another version of Windows OS, if you're not able to figure out
how to get to the 'Installed windows update' window, a walkthrough should
easely be found following a search on bing.

Cheers
Marc-J