Word 2007 crashes upon inserting a picture into doc file

[Merriv]

I've been running Word 2007 for several months now, using this function quite
frequently, and have just begun to get this error a few days ago. When I
attempt to do Insert/Illustrations/Picture, it brings up the "Insert Picture"
file location box, then crashes with the good ole message of "Microsft Office
Word has encountered a problem and needs to close. We apologize...." - then
it closes and reopens. It doesn't give me a chance to actually locate the
file - it aborts immediately after opening the box. I've already applied the
Office SPks and have run the diagnostics and neither has helped. The
diagnostics tell me there is no problem, yet I am unable to insert a picture.
Any ideas?

OS: Win/XP

 

[Terry Farrell]

Possibly it is looking for a mapped drive that is no longer available. Check
in Windows Explorer to make sure that all drive mappings are correct.

 

[Merriv]

That's a possibility. Problem is, I can't keep the app from crashing long
enough to verify. I believe that all drives are mapped and available,
however, there was a drive that I had to replace recently. Do you have any
suggestions in getting the app to look elsewhere for files? A 'repair' won't
do it, and I've tried an 'old' .dotm file as well that didn't help either.

 

[Terry Farrell]

What do you mean by 'can't keep the app from crashing long enough to...'.

In your original post, you said it only crashed when you tried to insert a
picture? But now you are suggesting that it is crashing all the time?

Terry