Word 2007 Crashes when closing document

[needinfo]

Does anybody know why Word 2007 crashes when it runs in compatibility mode? I
have opened documents sent to me that are in 97-2003 format and when I close
the document a message is displayed saying that 'Microsoft Office Word has
stopped Working'. An error is displayed saying that it cannot open a
temporary file. It then goes on to restart Word and then takes me to a
webpage to inform Microsoft of the issue.

In the event log a description of the error is displayed but when this is
fed online for help no answer to the issue is received back (Vista Ultimate)

Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp
0x46d4a7df, faulting module hpz3r4v2.dll, version 61.63.247.0, time stamp
0x45949947, exception code 0xc0000005, fault offset 0x00045a98, process id
0xb78, application start time 0x01c84a0115e86d5b

 

[Beth Melton]

hpz3r4v2.dll indicates your HP Printer. Try updating the printer driver with
one from theHP web site and see if that resolves the problem.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[SJB]

Came across this when trying to solve same problem. The print driver
comment reminded me of a similar problem I had with Excel 2003. I tried
the same cure I used before and it worked. Go to control Panel/printers
and faxes and check the default printer setting. Make sure it is set to
a printer connected to the computer or one of the office writers
(something connected to the machine). Then try to reopen the document.