Word 2007 crashes when loading a Word 97 document

[Bill Angell]

I have recently gotten a new Dell laptop running Vista to which I added
Microsoft Office Professional 2007.

I have a Theatre list that I have worked on for years in older versions of
MS Word and it loads every time. But when I tried numerous times to load it
into Word 2007, word crashed and automatically restarted. We got the very
same result when trying to load it on another computer running Word 2007
under Windows XP.

The document is set to 2 columns. Eash column has a continuously running
table with 3 columns. As rows are added they spill over into the next column
and to the next page for about 3 or 4 pages. The tables depend heavily on
internet links to convey additional information so there are hundreds of
Internet links within the table.

This seems to me to be an obvious Word 2007 bug that microsoft needs to fix.
I am reluctant to activate my 90 day internet help to resolve something
which I believe to be Microsoft's error and problem rather than just my
failure to understand how the program is supposed to work.

I don't know how to attach the file to this posting but I would be happy to
e-mail it to anyone who wants a crack at it because the information is all
public anyway.

Thanks,

 

[Terry Farrell]

Have you patched Office and Windows up to date?
Have you got an up to date printer driver installed and set as Windows
Default?
Do other documents open correctly?
Have you tried opening using Open and Repair option?

 

[Bill Angell]

Terry,

Great questions I should have thought to mention.

I have installed all Patches and updates to Office/Word and Vista/XP.
The print driver was just installed on Sunday. (Sore subject as the
"professional" who did it took nearly 3 hours to install it on my home
network and tried to charge me $360 but I refused to pay more than an
outrageous $200. It was a driver for an HP Deskjet 940. Never could get the
driver for the Sharp laser printer to work but I'm working on that as well by
myself this time.)

A similar Theatre Calendar with links on actual calendar dates works just
fine.

I'll have to look into the Open and Repair. After several unsuccesful
attempts to load it, Word did give me an option to try but all it did was
bring over the text with no formatting. That was of no use to me.
--
Bill
(e-mail address removed)

Have you patched Office and Windows up to date?
Have you got an up to date printer driver installed and set as Windows
Default?
Do other documents open correctly?
Have you tried opening using Open and Repair option?

 

[Terry Farrell]

Open & Repair opened the document without any formatting! Yeuk and most
unusual. Did Word say it fixed any problems when it opened the document?

You didn't mention if you can open other documents correctly?

HP drivers have been VERY problematic in Vista causing all sorts of
problems. What happens if you run Word in Safe Mode? From Start, Run
(Winkey+R) and type in

winword /a

and press enter. Does the document open correctly now?

Terry

Terry,

Great questions I should have thought to mention.

I have installed all Patches and updates to Office/Word and Vista/XP.
The print driver was just installed on Sunday. (Sore subject as the
"professional" who did it took nearly 3 hours to install it on my home
network and tried to charge me $360 but I refused to pay more than an
outrageous $200. It was a driver for an HP Deskjet 940. Never could get
the
driver for the Sharp laser printer to work but I'm working on that as well
by
myself this time.)

A similar Theatre Calendar with links on actual calendar dates works just
fine.

I'll have to look into the Open and Repair. After several unsuccesful
attempts to load it, Word did give me an option to try but all it did was
bring over the text with no formatting. That was of no use to me.

 

[Bill Angell]

OK I tried everything you suggested and the word 97 document still crashes in
Word 2007. I REALLY think it is time for someone to e-mail me so I can send
the document to you to try to load in Word 2007.

Obviously if you can load it, then the problem is on my system but if you
can't losd it then I think we have a true bug in Word 2007 that Microsoft
needs to address with some sort of bug fix.

Fair enough?

Thanks,
Bill

 

[Terry Farrell]

Done.

Terry

OK I tried everything you suggested and the word 97 document still crashes
in
Word 2007. I REALLY think it is time for someone to e-mail me so I can
send
the document to you to try to load in Word 2007.

Obviously if you can load it, then the problem is on my system but if you
can't losd it then I think we have a true bug in Word 2007 that Microsoft
needs to address with some sort of bug fix.

Fair enough?

Thanks,
Bill

 

[Bill Angell]

Thank you Terry for determining that you could not open the document in Word
2007 either and since you do not own Word 2003 you had to assume that the
document was trashed. You suggested I save it in RTF and then import it into
Word 2007. For most things this might be a viable solution but not for this
document since it has over a hundred Internet links in it that would be
extremely difficult to recreate in an imported document since RTF wouldn't
carry over any Internet links.

So now that it has been comfirmed that there is indeed a BUG in Word 2007
because it cannot read a valid 2003 formatted document, how can we get the
document to Microsoft so that they can work on fixing the bug?

It doesn't seem right for me to have to go the problem resolution route and
start the clock running on my free usage when all along the PROBLEM is
Microsoft's software.

I really hope that someone knows where to go from here. And why can't this
forum allow for posting of documents? Is anyone from Microsoft seeing this?

 

[Bill Angell]

Working with Terry via e-mail he had another great suggestion. Since I can
open the document in Word 2003, he suggested that I click on Open and then in
the lower right hand corner of the pop up screen there will be another "Open"
with options and one of them is "Open and Repair". Try opening it using open
and repair and then save it under a new name. (Neither of two 2" Word
manuals I have purchased has anything in the appendix about this open and
repair feature which might solve many problems.)

Unfortunately when I tried to open the document in Word 2007, word still
crashes. I even tried "Open and Repair" when opening in Word 2007. I just
tried opening directly from the Flash Drive on the Vista laptop and couldn't
open it in either Word 2007 or Word Pad even though it opens fine in Word
2003 and the XP Word Pad.

Conclusion is that there is something wrong with both programs and Microsoft
needs this file so they can work on a fix. How can we get Microosoft
involved short of opening a problem ticket (again I shouldn't have to pay for
Micrisoft's problems)?

I also tried opening the document in Word Pad 2007 and everything does look
like trash however Word 2003 Word Pad opens the file just fine. I even
opened directly from the flash drive in Word 2003 and Word Pad.

It was also suggested that I try saving the file in HTML format which would
save the Internet links however the formatting is all messed up when I do
that.

I have been modifying this particular document for a long time so I went to
my backups in 2007, 2006 and all the way back to 2004 and they all crash Word
2007 even though Word 2003 has no trouble with any of them.

 

[Bob Buckland ?:-\)]

Hi Bill,

Do you have a link you can use to make the document available?

===============
Working with Terry via e-mail he had another great suggestion. Since I can
open the document in Word 2003, he suggested that I click on Open and then in
the lower right hand corner of the pop up screen there will be another "Open"
with options and one of them is "Open and Repair". Try opening it using open
and repair and then save it under a new name. (Neither of two 2" Word
manuals I have purchased has anything in the appendix about this open and
repair feature which might solve many problems.)

Unfortunately when I tried to open the document in Word 2007, word still
crashes. I even tried "Open and Repair" when opening in Word 2007. I just
tried opening directly from the Flash Drive on the Vista laptop and couldn't
open it in either Word 2007 or Word Pad even though it opens fine in Word
2003 and the XP Word Pad.

Conclusion is that there is something wrong with both programs and Microsoft
needs this file so they can work on a fix. How can we get Microosoft
involved short of opening a problem ticket (again I shouldn't have to pay for
Micrisoft's problems)?

I also tried opening the document in Word Pad 2007 and everything does look
like trash however Word 2003 Word Pad opens the file just fine. I even
opened directly from the flash drive in Word 2003 and Word Pad.

It was also suggested that I try saving the file in HTML format which would
save the Internet links however the formatting is all messed up when I do
that.

I have been modifying this particular document for a long time so I went to
my backups in 2007, 2006 and all the way back to 2004 and they all crash Word
2007 even though Word 2003 has no trouble with any of them.
--
Bill >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Bill Angell]

Yes, as a matter of fact it is possible to access my Calendar List document
file on line. It is calles Bill's Listing at the bottom in Word 2003 format
as well as in .PDF format. Now everyone can try it. Here's the link
http://www.peoriatheatre.com/theatre/index.html

 

[mxk]

I have recently gotten a new Dell laptop running Vista to which I added
Microsoft Office Professional 2007.

I have a Theatre list that I have worked on for years in older versions of
MSWordand it loads every time. But when I tried numerous times to load it
intoWord2007,wordcrashed and automatically restarted. We got the very
same result when trying to load it on another computer runningWord2007
under Windows XP.

The document is set to 2 columns. Eash column has a continuously running
table with 3 columns. As rows are added they spill over into the next column
and to the next page for about 3 or 4 pages. The tables depend heavily on
internet links to convey additional information so there are hundreds of
Internet links within the table.

This seems to me to be an obviousWord2007 bug that microsoft needs to fix.
I am reluctant to activate my 90 day internet help to resolve something
which I believe to be Microsoft's error and problem rather than just my
failure to understand how the program is supposed to work.

I don't know how to attach the file to this posting but I would be happy to
e-mail it to anyone who wants a crack at it because the information is all
public anyway.

Thanks,

Hi,

I think you can try a utility called Advanced Word Repair to repair
your Word document. It works rather well for my corrupt Word
documents. Its web address is http://www.datanumen.com/awr/

Alan