Word 2007 Crashes When Sending E-Mail

[Gnostic]

Every time I try to send an email (e-mail client is OUtlook Express) from
word it crashes. I ran diagnostics but everything came back fine.

 

[Terry Farrell]

I don't believe that Word 2007 works with OE. You either need to use Outlook
2007 or Windows Mail (Vista) as the email client.

 

[Bob Buckland ?:-\)]

Hi Terry,

Word 2007 will work with Outlook Express on Windows XP, but it can depend on how you have Word configured and which app (Outlook or
Outlook Express) is set to be the default email client.

There are some times when you get one of the antispam/etc add-ins that hooks into Outlook Express that can create some unstable
situations when Word tries to call Outlook Express.

================
I don't believe that Word 2007 works with OE. You either need to use Outlook
2007 or Windows Mail (Vista) as the email client.

--
Terry Farrell - MS Word MVP <<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Terry Farrell]

Bob

Thanks. Are you saying that there is evidence that if the settings in
Internet options are correct and it still doesn't work with OE, it is
possible that AV may be causing the problem? I've not investigated further
because we thought it just wasn't supposed to work. The Help Desk at work
lost the ability to email from Word 2003 when we updated their Outlook to
2007 (mainly because of the improved calendaring features that they needed).
We just assumed that losing the ability to send from Word 2003 when using
Outlook 2007 was going to be a downside to the upgrade.

Terry

 

[Suzanne S. Barnhill]

My understanding is that Word and Outlook have to be the same version to
work together, but this should have no effect on Outlook *Express*, which is
the subject of discussion.

 

[Terry Farrell]

I'm not sure what to suggest. Maybe someone in the appropriate OE newsgroup
would have some knowledge of the problem.

Terry

 

[TomHam]

I agree with Gnostic, I use OE as my primary e-mail program, and now with
Office 2007 installed, everytime I try to e-mail a document, it looks to
Outlook for contacts & distribution lists.
My work around is to Export my Address Book from OE (via File, Export
command), into a file, then Import them as contacts into Outlook. Not very
smooth.
Is there anyway to "tell" Word & Excel 2007 to use OE and not Outlook ?

 

[Bob Buckland ?:-\)]

Hi Terry,

You can use Outlook Express through Word to send email, but it appears that something 'broke' in the final release that worked in
B2TR, where you could run into issues with Antivirus plug-ins crashing this feature, so the fix sort of didn't fix it

If you have Outlook Express set as the default email handler and right click on the down arrow on the end of the QAT and select
'Email', the Email as Attachment icon is added to the QAT and that one works.

The one that doesn't work is the (SendNow/SendACopy) command that is part of the 'Send to Email Recipient' (envelope) command.
The 'send now' QAT command or the 'Send a copy' (same command) link on the 'Send to Email Recipient' (as part of the text of an HTML
message) will crash Word.

Send for Review (also sending the document as an attachment) will still work with Outlook Express as well.

If Outlook 2007 is selected as the email default app then 'Send to Email Recipient' brings up a different email 'envelope' dialog
and that one works.

========================
Bob

Thanks. Are you saying that there is evidence that if the settings in
Internet options are correct and it still doesn't work with OE, it is
possible that AV may be causing the problem? I've not investigated further
because we thought it just wasn't supposed to work. The Help Desk at work
lost the ability to email from Word 2003 when we updated their Outlook to
2007 (mainly because of the improved calendaring features that they needed).
We just assumed that losing the ability to send from Word 2003 when using
Outlook 2007 was going to be a downside to the upgrade.

Terry >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Terry Farrell]

Bob

Thanks for the update. Who would have realised that the commands were that
different!

Regards: Terry