Word 2007 document files not opening/saving

[IreneS]

My Word 2007 opens normally with a new document screen. As soon as I try to
open a file (either through file open or filefolder) Word crashes. If I
click on a recent document it will open but as soon as I try to save or save
as, Word crashes. This is only happening in Word 2007 and none of the other
Office Enterprise programs. There are no error messages when this occurs.
I've uninstalled and reinstalled Office Enterprise 2007, along with all the
updates and security patches, etc. but the same error occurs. I've checked
my printers and they are all okay and connected and I've deleted any printers
that are no longer valid. I'm at a loss to know how to fix this problem.
Can anyone come up with some ideas?

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

 

[Terry Farrell]

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt

 

[IreneS]

Thanks Terry, I did what you said and it didn't work. I'm using Windows XP
and not Vista. I corrected manually and when that didn't work I used Fix It
and it came up with an message saying "MF does not apply to your operating
system or application version". Any other ideas?

 

[Terry Farrell]

That suggests you may have a dead or invalid mapped drive in Windows
Explorer. Follow the link that Suzanne recommend too as there are other
causes covered in the FAQ.

Terry