K
KC
Hello,
I knew someone already posted this question before. All recommended steps
had been tested from others posts and even from other websites, yet the issue
is not solved.
The symptom is when user double-clicks on a doc file on Windows Explorer,
the Microsoft Word application fires up and the page display is blank. If go
to Office button and open a doc file, it will open the file.
These users who experienced the problem are domain users. They are power
users to the local box. They were moving from Office 2000 to Office 2007. We
had uninstalled Office 2000 prior to installing Office 2007. Nothing change
on their existing profile. Any new users log on to the box can open the .doc
file from Windows Explorer but not them.
The fix that we had right now are destroyed their old profiles and recreate
new one. We suspect these users have problem on their own hive, especially
with file association.
These are the file association info for these users:
&Open
"C:\Program Files\Microsoft Office\Office12\WINWORD.EXE" /n /dde
[REM_DDE_Direct][FileOpen("%1")]
Since they are domain users, they cannot remove any file association entries.
We logged in as them and ran the "winword /r" from Run and also "C:\Program
Files\Microsoft Office\Office12\WINWORD.exe" /r. It does not fix.
Any idea and suggestion on how to resolve this issue? Thank you.
KC
I knew someone already posted this question before. All recommended steps
had been tested from others posts and even from other websites, yet the issue
is not solved.
The symptom is when user double-clicks on a doc file on Windows Explorer,
the Microsoft Word application fires up and the page display is blank. If go
to Office button and open a doc file, it will open the file.
These users who experienced the problem are domain users. They are power
users to the local box. They were moving from Office 2000 to Office 2007. We
had uninstalled Office 2000 prior to installing Office 2007. Nothing change
on their existing profile. Any new users log on to the box can open the .doc
file from Windows Explorer but not them.
The fix that we had right now are destroyed their old profiles and recreate
new one. We suspect these users have problem on their own hive, especially
with file association.
These are the file association info for these users:
&Open
"C:\Program Files\Microsoft Office\Office12\WINWORD.EXE" /n /dde
[REM_DDE_Direct][FileOpen("%1")]
Since they are domain users, they cannot remove any file association entries.
We logged in as them and ran the "winword /r" from Run and also "C:\Program
Files\Microsoft Office\Office12\WINWORD.exe" /r. It does not fix.
Any idea and suggestion on how to resolve this issue? Thank you.
KC