Word 2007 - Error

[Richard90]

I am trying to open a docx file but it does not seem to accept my password
the password is 11 degits long and i am sure i have the right one becuase i
have used it for everything for about the last 6years, i have been looking at
programs to find it out but becuase it is not a word found in the dictonary
and over 9digits long i have hardley any chance. Plus if i try and open it at
work it tells me it is unavailble. Please can some one help,

 

[garfield-n-odie [MVP]]

Regarding the "unavailable" message: If you're using
Symantec/Norton AntiVirus, try disabling the Office Plugin that
comes with it (but don't disable Norton AutoProtect). See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[Richard90]

Thank you for your reply, unfortunatly i am not using any antivirus which is
a shame, but any ideas about the new security things in word 2007 would this
stop me opening the file that i encrypted on anyt other machine. The pc i
made this file on is broken and i need to wait for a new psu i am at the
moment trying to open this on my laptop??

 

[garfield-n-odie [MVP]]

If you click on Start | Control Panel | Add or Remove Programs,
do you see any Symantec or Norton security products in the list
of installed programs? If not, then was a Symantec or Norton
security product ever installed on the laptop at any point in
time? Did you encrypt the file using Windows' Encrypted File
System, or did you save the file in Word with a password to open?
Do your laptop and broken computer have the same version of
Word 2007?