Word 2007 - File / Save AS --- Stop working correctly

[tbuttke]

using WORD 2007 -
do File / Save as - and then get this ...

A problem has caused program to stop working correctly.
Windows will close program and will notify you if solution is found.

HELP PLEASE !!!

 

[Suzanne S. Barnhill]

I'd be interested to know how you're doing File | Save As in Word 2007,
given that there's no File menu. <g>

 

[Terry Farrell]

Do you have an HP printer?

 

[tbuttke]

yes, I have HP J6450 All-in-One.
I also cannot attach files to emails in Outlook 2007 with BCM.
Any suggestions?

 

[Terry Farrell]

BCM 2003 is incompatible with Office 2007 and you need to uninstall it.

The HP printer driver is buggy and causes the closing problems you are
experiencing. Prove it is the driver by installing the Generic Text driver
from Windows and setting as Windows Default. Then test Word again. If it is
OK, visit the HP site to see if they have a new bugless driver: delete the
printer and reinstall using he new software.

Terry

 

[tbuttke]

Terry -

I have Vista Home Premium 32 bit and Office 2007 with Outlook Professional
2007 ( which included BCM ), Word 2007, etc...

I was able to work around the WORD problem by doing -- save as > other formats

I installed the latest printer software/drivers from HP but still have the
OUTLOOK problem of not being able to attach files to emails.

Do you think the HP printer driver is buggy also causing this problem?
If yes, please explain in detail how to installi the Generic Text driver
from Windows and setting as Windows Default.

Thanks, Tim

 

[tbuttke]

I changed the default printer driver to Microsoft XPS Document Writer (is
this the same as Microsoft Office Document Image driver?).
Is this the correct thng to do? If not please explain.

After chanking default printer to MS XPS, I still have the same problems
- WORD, EXCEL, PUBLISHER shut down & restart when saving file.
- OUTLOOK: shut down & restart when attaching file to an email.

I have MS Office Professional 2007 which includes Outlook 2007 with Business
Contact Manager. Is the BCM which came with Outlook 2007 not compatible with
Outlook 2007?!?

http://office.microsoft.com/en-us/suites/HA101655321033.aspx

# Office Outlook 2007 with Business Contact Manager includes a new To-Do Bar
and Outlook task integration on the calendar to help you manage time and
tasks more effectively. It also includes Instant Search capabilities and
Color Category feature to help you locate, prioritize, and act upon your
growing volume of e-mail.
# Office Outlook 2007 with Business Contact Manager also helps you organize
and manage prospect and customer information, follow up on sales leads and
opportunities, create marketing campaigns, track projects, and monitor
response to marketing activities.

Do you have any other suggestions?
Should I re-install Office Professional 2007?

Thanks for your help.
- Tim

 

[Terry Farrell]

One thing that Word, Excel and Publish have in common is the need to see a
compatible printer driver. If the printer driver is damaged or incompatible
(such as some HP drivers), then they will all crash.

Please try the following test: start Word in Safe Mode. From Start, Run
(Winkey+R), type in

winword /a

and press enter. Word is now open in Safe Mode. Please edit the blank
document, Save it, exit it and close Word. Does it work without crashing?

 

[tbuttke]

Default printer driver is now set to Microsoft XPS Document Writer.
I started WORD in safe mode and it still crashed when saving.
What do you suggest now?
- Tim

 

[tbuttke]

I did Run Office Diagnostics - which says that there are no problems.
Is this the same as Run Office Repair. If not, how do you do it?

 

[Terry Farrell]

Yes. MS change the name from Repair to Diagnostics between 2003 and 2007. I
am now out of ideas. If this is happening in Safe Mode, there is something
seriously wrong with your installation. I can only suggest that you reformat
your hard drive and start with a fresh installation. Just back up everything
you need first and make sure that you have downloaded all the latest drivers
before proceeding.

Terry