Word 2007 Freezes Up Intermittently

[connmen]

In Compatibility Mode (where I permanently work as all my files must be
compatible with older versions), Word periodically freezes up during activity
-- scrolling, opening menu, etc.

After a few moments of non-responsiveness, the rest of my computer hangs as
well forcing a reboot.

It is unlikely a hardware issue as all diagnostic tests check out okay and
the laptop (2 months old) runs seamlessly with all other programs.

Please help. I'm extremely frustrated as I spend long hours in Word and
never had problems with my previous version.

 

[Graham Mayor]

It is difficult to track down such a fault from a distance, but I would
start by updating the printer driver (Word 2007 also has some issues with
mouse drivers) - then see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

Word 2007 also seems happier when you don't convert documents to
compatibility format. Better to work and save in native format and save the
final draft as 97-2003 format to maintain compatibility.

Set the Document layout properties (bottom of Word Options >Advanced) to use
Word 2003 (or earlier) settings

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Graham Mayor - Word MVP


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[connmen]

Thanks so much for the post! Between your message and the links, you've
given me plenty of leads to follow up on. Will follow the directions and
report back on the results.

 

[connmen]

Sorry, one thing that I did just think about here.

You write that Word seems happier when you don't convert documents to
compatibility format. Would the program freezing up be a symptom of the lack
of happiness Word has in compatibility format?

 

[Graham Mayor]

In order to use old doc format Word documents Word has to perform a
conversion process to its internal XML format. Any conversion process is
best avoided as much as possible.

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Graham Mayor - Word MVP


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