Word 2007 - further problems

[Chuckmg]

Things seemed to have evolved ... not for the better. Now it is not
possible to save a file from Word. When you give up and say "Don't Save", it
closes and immediately opens up again. Need to go to the Windows Task
Manager in order to end the process.

Since these problems have appeared, I have scanned the system for viruses
and trojan horses ... and restarted. No help.

Any suggestions for further narrowing this down?

Chuck

 

[Terry Farrell]

What happens if you start Word in Safe Mode. From Start, Run, type in

winword /a

and press enter. Now close Word. Does it work correctly in Safe Mode?

 

[Chuckmg]

Hi Terry,

I was trying to uninstall Office 2007 when I saw your message. In the
process of trying, I restored WinXP back to Nov 6th. No luck ... until I
saw your reply from this afternoon. It works in Safe Mode! How should I
proceed?

Chuck

 

[Terry Farrell]

If it works in Safe Mode, then there is nothing wrong with Word and
uninstalling/reinstalling will be a waste of time (and usually is) because
all the users settings, customisations and add-ins are unaffected. My guess
from your symptoms is that you have a (legacy) incompatible third party
add-in that is messing up Word. You need to find the add-in (usually in the
Word Startup folder) and remove it or get it updated.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

Terry

 

[Chuckmg]

Thanks, Terry. Wish me luck!

If it works in Safe Mode, then there is nothing wrong with Word and
uninstalling/reinstalling will be a waste of time (and usually is) because
all the users settings, customisations and add-ins are unaffected. My
guess from your symptoms is that you have a (legacy) incompatible third
party add-in that is messing up Word. You need to find the add-in (usually
in the Word Startup folder) and remove it or get it updated.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

Terry

 

[Terry Farrell]

That is usually fixed by right-clicking on the Word icon and choosing Run as
Administrator. It will run through the install procedure again but that
should fix it for good.

Terry