Word 2007 hangs upon opening file

B

Bjorn

Word 2007 have function OK until yesterday. Suddenly the program hangs than I
click on Open file.
If I click on file and Word 2007 and the file open, than it hang than I try
to Save or Print.
I have reinstalled the program, but it didn´t helped.
Can anyone help me?
 
I

Ivar

Bjorn skrev:
Word 2007 have function OK until yesterday. Suddenly the program hangs than I
click on Open file.
If I click on file and Word 2007 and the file open, than it hang than I try
to Save or Print.
I have reinstalled the program, but it didn´t helped.
Can anyone help me?

Exactly the same thing happened to be. May have something to do with the
uodates the same night. I have tried to reinstall Office 2007 and everything
else I can think of. I would really like a solution also.
 
I

Ivar

I have tried to correct this but to no avail.

If it may shed more light on what the problem may be, my problem is that
word opens "half way". If I try to save, exit, change fonts or any other
command word hangs.

I can open any of the recently used files appearing in the menue, but I
cannot edit these files, save them again or anything like that.

If I try to load a file from My Documents, word hangs.

Also, the copy and pase function is disabled.

Outlook, Exel or Powerpoint function perfectly.

Regards

Ivar

Terry Farrell skrev:
 
T

Terry Farrell

Have you got a printer driver installed and set as Windows default? (Is it
an HP inkjet?)

Have you tried deleting the Word DataKey in the registry?

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

Terry
 
I

Ivar

I happened to come across another forum where it is suggested to check the
normal.dot file. I have searched my PV but no file with this name is found.
Where should it be and how could it "disappear"? Should it not be created
anew when MS Office is removed and reinstalled?

Terry Farrell skrev:
 
I

Ivar

Problem is partly solved!!!

Using Start > Run and winword.exe launched Word problem free.

I take it this is proof that the normal.dot file is corrupt

I have searched for the normal.dot file this way:

First, I make sure "Show hidden files and folders" is selected

I go through

Application Data
Microsoft

I am then informed I will see a folder Templates

On my PC I only find a folder

Forms

Where might the normal.dot file hide?

The search function cannot find it

Terry Farrell skrev:
 
S

Suzanne S. Barnhill

In Windows XP and above, the file where the Normal template is stored is a
hidden file, so you have to set Windows to display hidden and system files
and folders (or explicitly include them in your search). Note, however, that
in Word 2007, you're looking for Normal.dotm.
 
I

Ivar

Thanks - I did find the file. If I remove the Normal.dotm file, I also see
that a new one is created with the appropriate time and date etc.

Unfortunately, this does not solve the problem all the way. If I start word
with Run Winword.exe /a all is well, I can save and edit files etc, and I can
exit word properly. However, when I start Word again, the problems persist.

One could almost think that word continues to write corrupt normal.dotm
files, but that can hardly be the case I guess. No add inns are in use. Any
suggestions?

Suzanne S. Barnhill skrev:
 
A

Alan

Word2007 have function OK until yesterday. Suddenly the program hangs than I
click on Open file.
If I click on file andWord2007 and the file open, than it hang than I try
to Save or Print.
I have reinstalled the program, but it didn´t helped.
Can anyone help me?

Hi,

I think you can try a utility called Advanced Word Repair to repair
normal.dot. It works rather well for my corrupt Word documents. Its
web address is http://www.datanumen.com/awr/ You can just try the free
demo.
 
S

sheila griffin

try this...close everything, go to Start, Run, type %temp%, click OK. delete all the files. if you can't delete all of the files, you may have to restart then attempt to delete again. once you've deleted all the files try word again.



Alan wrote:

Re: Word 2007 hangs upon opening file
28-Jun-08

n

Hi

I think you can try a utility called Advanced Word Repair to repai
normal.dot. It works rather well for my corrupt Word documents. It
web address is http://www.datanumen.com/awr/ You can just try the fre
demo.

Previous Posts In This Thread:

Word 2007 hangs upon opening file
Word 2007 have function OK until yesterday. Suddenly the program hangs than I
click on Open file
If I click on file and Word 2007 and the file open, than it hang than I try
to Save or Print
I have reinstalled the program, but it didn??t helped
Can anyone help me?

RE: Word 2007 hangs upon opening file
Bjorn skrev

Exactly the same thing happened to be. May have something to do with the
uodates the same night. I have tried to reinstall Office 2007 and everything
else I can think of. I would really like a solution also.

Re: Word 2007 hangs upon opening file
See the following FAQ for help diagnosing this problem

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.ht

Terry Farrell - MSWord MVP

I have tried to correct this but to no avail.
I have tried to correct this but to no avail

If it may shed more light on what the problem may be, my problem is that
word opens "half way". If I try to save, exit, change fonts or any other
command word hangs.

I can open any of the recently used files appearing in the menue, but I
cannot edit these files, save them again or anything like that

If I try to load a file from My Documents, word hangs.

Also, the copy and pase function is disabled

Outlook, Exel or Powerpoint function perfectly

Regard

Iva

Terry Farrell skrev:

Have you got a printer driver installed and set as Windows default?
Have you got a printer driver installed and set as Windows default? (Is it
an HP inkjet?

Have you tried deleting the Word DataKey in the registry

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Dat

Terr


I happened to come across another forum where it is suggested to check the
I happened to come across another forum where it is suggested to check the
normal.dot file. I have searched my PV but no file with this name is found.
Where should it be and how could it "disappear"? Should it not be created
anew when MS Office is removed and reinstalled

Terry Farrell skrev:

Problem is partly solved!!!
Problem is partly solved!!

Using Start > Run and winword.exe launched Word problem free

I take it this is proof that the normal.dot file is corrup

I have searched for the normal.dot file this way

First, I make sure "Show hidden files and folders" is selecte

I go throug

Application Dat
Microsof

I am then informed I will see a folder Template

On my PC I only find a folde

Form

Where might the normal.dot file hide

The search function cannot find i

Terry Farrell skrev:

In Windows XP and above, the file where the Normal template is stored is a
In Windows XP and above, the file where the Normal template is stored is a
hidden file, so you have to set Windows to display hidden and system files
and folders (or explicitly include them in your search). Note, however, that
in Word 2007, you're looking for Normal.dotm

--
Suzanne S. Barnhil
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA


Re: Word 2007 hangs upon opening file
If it is a normal.dotm problem, then you didn't read or follow
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm as recommended
in one of my previous replies.

However, running winword.exe proved NOTHING. You need to run

winword /a

and if it that works, it proves it could be anything as outlined in the FAQ.

Terry Farrell - MSWord MVP


Thanks - I did find the file. If I remove the Normal.
Thanks - I did find the file. If I remove the Normal.dotm file, I also see
that a new one is created with the appropriate time and date etc.

Unfortunately, this does not solve the problem all the way. If I start word
with Run Winword.exe /a all is well, I can save and edit files etc, and I can
exit word properly. However, when I start Word again, the problems persist.

One could almost think that word continues to write corrupt normal.dotm
files, but that can hardly be the case I guess. No add inns are in use. Any
suggestions?

Suzanne S. Barnhill skrev:

No, this just proves that the problem is not with Normal.dotm.
No, this just proves that the problem is not with Normal.dotm. That leaves
as suspects the Registry, add-ins, and your printer driver. Go back to
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and continue
the troubleshooting process.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA


Re: Word 2007 hangs upon opening file
n I

Hi,

I think you can try a utility called Advanced Word Repair to repair
normal.dot. It works rather well for my corrupt Word documents. Its
web address is http://www.datanumen.com/awr/ You can just try the free
demo.


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