Word 2007 hangs when trying to open or save a file

[rhhollin]

I am running Vista and Office 2007 on a Dell XPS 410 computer. About 1 week
ago, I began experiencing computer freezes, which Microsoft suggested was a
problem with the Intel Storage Manager software for my RAID drive. I
installed the Intel fix and it seems to have solved the problem of crashes.
However, before I installed the fix I also began having issues with Outlook
(could not read mail in reading pane), Word (PC froze after trying to scroll
a document) and Adobe Photoshop Elements (errors out and will not run). After
the fix, the Outlook problems were gone, the Adobe issue is the same, but the
Word issue got worse. In Word, I can scroll a document with the Mouse wheel,
but not with the scroll bar or arrows, at tleast it no longer locks up.
However, now I can not execute the Open or Save command - the system
immediately goes into a wait mode and stays there, a few seconds later the
system says the application is not responding at the top of the screen, i.e.
I never get to the file dialogue box. Interestingly, I can open a file from
the "recent document" list, but also can not open a Word document attached to
an Outlook e-mail message ( the program does not hang, but just does not open
the document).

Any suggestions on possible cause for this and solution would be appreciated.

 

[Terry Farrell]

This could be a partially corrupt Word Data Key. Run Regedit and navigate to
the key and delete it. Word will create a new key when it is next started.

Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

 

[rhhollin]

Terry - Thanks, that fixed the problem!

This could be a partially corrupt Word Data Key. Run Regedit and navigate to
the key and delete it. Word will create a new key when it is next started.

Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

 

[Marc]

Any other thoughts? I have removed and reinstalled, moved temp locations,
deleted the data key, ran a repair (before reinstalling), I am at a total
loss on this one.

2007 Standard on a HP dc7800 dual core with 52G free space and no temp files
anywhere as of now...

 

[Terry Farrell]

Maybe a legacy add-in that has interrupted the standard Open and Save macros
that are incompatible with Word 2007. Try this FAQ to see if it finds the
issue: http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry